Contract Performance (Prod)

Vendor and Contract Performance Feedback

Customer Information
Organization:             
Contact Name:   Email: 
Contract #: 03116  Transcription and Captioning Services - CART   
 Performance Period:         to         
Vendor:
Contract Usage:
Vendor Performance
 Would you like to see the current contract extended with the current vendor? (if applicable)
 On time delivery and completion
 Timeliness of invoices
 Customer service courtesy and quality
 Accuracy of invoices
 Problem solving
 Overall vendor performance
 Reliability
 Communications
 Professionalism
 Interaction with in-house staff
 Use of approved standards, tools and methods
 Price Competitiveness
 Tell us about the times that the vendor has given you outstanding or unsatisfactory service:
Contract Quality
 Deliverables on contract meet my needs (functionally and performance)
 Contract pricing meets my expectations (cost effective and a good value)
 Contract requirements meet my needs (special terms and conditions)
 Length of contract term meets my needs (appropriate term for the market)
 Scope of contract meets my needs (deliverables, features and options)
Suggested Changes To Contract
 Add the following items to the contract (list):
 Remove the following items from the contract (list):
 Add the following features, services or options (list):
 Remove the following features, services or options (list):
 Change the following specifications (list items and specifications):
 Other suggested changes (list):
 Contract items not competitive with marketplace (list):