Contract Performance (Prod)
Vendor and Contract Performance Feedback
Customer Information
Organization:
Contact Name:
Email:
Contract #:
17422
Process Server Service
Performance Period:
-- Select Year --
2015
2016
2017
2019
2020
2021
2022
2023
2024
2025
Qtr 1
Qtr 2
Qtr 3
Qtr 4
Qtr
to
-- Select Year --
2015
2016
2017
2019
2020
2021
2022
2023
2024
2025
Qtr 1
Qtr 2
Qtr 3
Qtr 4
Qtr
Vendor:
-- Select Vendor --
w25 - ABC LEGAL SERVICES, INC.
w53234 - H & I ASSETS, LTD
W59285 - BROOKS INVESTIGATIONS LLC
w64963 - QUICK SERVICE
w65260 - SEAMESSCO LLC
W75338 - JUDICIAL EXPRESS DELIVERY, LLC
w81080 - LAURA'S BUSINESS SERVICES
w86978 - DELIVERY PULLMAN LLC
w95471 - PITBULL SERVICES LLC
w95491 - COLUMBIA PROCESS SERVICE, LLC
w9907 - PACIFIC NORTHWEST LEGAL SUPPORT, INC.
Contract Usage:
Daily
Weekly
Monthly
Quarterly
Annually
Vendor Performance
Would you like to see the current contract extended with the current vendor? (if applicable)
Yes
No
On time delivery and completion
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Timeliness of invoices
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Customer service courtesy and quality
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Accuracy of invoices
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Problem solving
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Overall vendor performance
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Reliability
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Communications
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Professionalism
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Interaction with in-house staff
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Use of approved standards, tools and methods
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Price Competitiveness
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Tell us about the times that the vendor has given you outstanding or unsatisfactory service:
Contract Quality
Deliverables on contract meet my needs (functionally and performance)
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Contract pricing meets my expectations (cost effective and a good value)
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Contract requirements meet my needs (special terms and conditions)
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Length of contract term meets my needs (appropriate term for the market)
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Scope of contract meets my needs (deliverables, features and options)
Outstanding (5)
Very Good (4)
Satisfactory (3)
Poor (2)
Unsatisfactory (1)
N/A (0)
Suggested Changes To Contract
Add the following items to the contract (list):
Remove the following items from the contract (list):
Add the following features, services or options (list):
Remove the following features, services or options (list):
Change the following specifications (list items and specifications):
Other suggested changes (list):
Contract items not competitive with marketplace (list):