Washington State Department of Enterprise Services

Contract Summary


Travel Services, Agent Assisted & Internet


Contract #: 01913
Replaces: 00309 and 07406


Agent Assisted and Internet Based Travel Services, agent assisted is generally used by customers who are uncertain about their plans, unaware of the options available and require some level of guidance or assistance with their travel needs, typically by telephone. Contractors provide recommendations and price quotes in response to specific customer needs and upon request, secure, modify or cancel travel reservations.

Internet assisted is utilized primarily by customers who are certain of their plans, familiar with their options and require no assistance when making reservations. The systems provide access to the other state master contracts for travel services

*******Contract 01913 will end at midnight on 9/30/19. There is an anticipated two month gap in coverage as solicitation 02219 is out for bid. All vendors are encouraged to keep servicing their customers who have participated on this contract. The new contract is intended to take affect 12/1/19.*******




Current Term Start Date: 10-01-2015
Award Date: 10-01-2013
Est. Annual Worth: $1,268,380
Current Term Ends On: 09-30-2019
Final Term Ends On: 09-30-2019
Commodity Code(s): 961-78
Diversity: 11% WBE 5% MBE
# of Bids Received: 37


Contact Info:
Sean Hoffert
(360) 407-8016
sean.hoffert@des.wa.gov

Secondary Contact Info:
Diane White
(360) 407-9366
diane.white@des.wa.gov


Who Can Use This Contract?


  • Pricing & Ordering
  • Specifications
  • Contract & Amendments
  • Original Solicitation Documents
  • Bid Tab
  • Memo to File

This Contract has no Resource Documents



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