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Vendor and Contract Performance Feedback : Contract 02219 (Travel Services, Agent Assisted & Internet)
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Customer Information
Organization Name *
Contact Name *
Email *
Performance Period *
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Vendor *
-- Select Vendor --
W1115 - SCAN EAST WEST TRAVEL/ENVISION TRAVEL HOLDINGS
W113 - CORPORATE TRAVEL MANAGEMENT
W126 - COLUMBIA BASIN TRAVEL, INC
W1827 - AZUMANO COMPANY
W2692 - GLOBAL TRAVEL
W284 - ARTISTIC TRAVEL, INC.
W297 - CENTURY TRAVEL SERVICE, INC.
W3252 - TRAVEL CENTER INCORPORATED
W36751 - CORPORATE TRAVEL MANAGEMENT NORTH AMERICA, INC
W3848 - CLASSIC TRAVEL, INC.
W4396 - PASSPORT TRAVEL & TOURS INC
W4696 - JOURNEY TRAVEL, INC.
W4744 - TOP FLITE TRAVEL & CRUISE INC.
W4991 - ALL WAYS TRAVEL SERVICE, INC.
W6296 - TRAVEL TIME OF EVERETT, INC.
W65685 - CORPORATE TRAVEL PLANNERS
W78870 - DIRECT TRAVEL
W94543 - YOUR TRAVEL CENTER INC
W95396 - PEAK TRAVEL GROUP INC
Contract Usage *
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Weekly
Monthly
Quarterly
Annually
Vendor Performance
Would you like to see the current contract extended with the current vendor? (if applicable)
Yes
No
On time delivery and completion
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Timeliness of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Customer service courtesy and quality
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Accuracy of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Problem Solving
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Overall venor performance
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Reliability
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Communications
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Professionalism
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Interaction with in-house staff
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Use of approved standards, tools and methods
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Price competitiveness
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Tell us about the times that the vendor has given you outstanding or unsatisfactory service:
Contract Quality
Deliverables on contract meet my needs (functionally and performance)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract pricing meets my expectations (cost effective and a good value)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract requirements meet my needs (special terms and conditions)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Length of contract term meets my needs (appropriate term for the market)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Scope of contract meets my needs (deliverables, features and options)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Suggested Changes to Contract
Add the following items to the contract (list):
Remove the following items from the contract (list):
Add the following features, services or options (list):
Remove the following features, services or options (list):
Change the following specifications (list items and specifications):
Contract items not competitive with marketplace (list):
Other suggested changes (list):
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