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Vendor and Contract Performance Feedback : Contract 03514 (Spoken Language Interpreter Services - Court Certified, Non-Court Certified)
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Customer Information
Organization Name *
Contact Name *
Email *
Performance Period *
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2017
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- Qtr -
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Vendor *
-- Select Vendor --
W13134 - EVERGREEN INTERPRETING SERVICES
W152 - NORTHWEST INTERPRETERS, INC.
W17350 - LANGUAGE CONNECTION PRINCIPALS
W17681 - DANIEL SHAMEBO SABORE
W195 - THE LANGUAGE EXCHANGE, INC.
W22651 - SOUTH SOUND INTERPRETING & SERVICES, INC.
W23033 - TRANSLATION4ALL, INC.
W2337 - THE IMMIGRANT AND REFUGEE COMMUNITY ORGANIZATION
W2505 - SPOKANE INTERNATIONAL TRANSLATION
W25673 - GATEWAY LANGUAGES, INC
W2619 - TELELANGUAGE, INC.
W31569 - GLOBEPOINT CULTURAL LINK
W31675 - E-INTERPRETERS, INC
W31776 - CORPORATE TRANSLATION SERVICES
W34199 - CERTIFIED MANDARIN & CANTONESE COURT INTERPRETER
W34622 - WELL SPOKEN INTERPRETING
W35110 - JRM ENTERPRISES, INC
W353 - DYNAMIC LANGUAGE CENTER, LTD
W375 - FOREIGN LANGUAGE SPECIALISTS, INC.
W44126 - LANGUAGE, PASSPORT & TRAVEL SOLUTIONS, LLC
W4717 - UNIVERSAL LANGUAGE SERVICE, INC.
W48596 - LANGUAGE LINK CORP
W4913 - CORPORATE TRANSLATION SERVICES, LLC
W49270 - ASAP TRANSLATION SERVICES LLC
W50166 - TRANSLATION SOLUTIONS CORPORATION
W50733 - BEPASOFT LLC.
W51391 - JRIVERA ASSOCIATES, INC.
W51532 - CESAR GARCIA-GARCIA
W51788 - JENNY TUPPER
W51800 - LILLY MAY BAYLEY TAGALOG INTERPRETER & TRANSLATOR
W51821 - LINDA A. NOBLE
W51855 - ANDREI MEDVEDEV
W51866 - ALMIRA SAFAROVA-DOWNEY
W51876 - JEREMY CHAMBERS
W51962 - ELENA MCGIVERN DBA PROFESSIONAL LANGUAGE SERVICES
W52 - TRANSLATION SOLUTIONS CORP.
W52846 - JEHORTON INTERPRETING SERVICES
W54533 - FOURCORNERS TRANSLATION LLC
W55154 - ELLA LUNGWITZ
W57302 - HORN OF AFRICA LANGUAGES
W57450 - DIVAS INTERPRETATION SERVICES, INC.
W58592 - ANDROMEDA ENTERPRISES LLC
W59128 - ANGLO LANGUAGE
W59667 - MS. FLOWER'S INTERPRETERS & TRANSLATORS LLC
W59670 - AMERICAN SIGN LANGUAGE INC.
W61789 - LINCS, LLC
W64549 - PGLS LLC
W65801 - MATRYOSHKA LANGUAGE SERVICES
W7163 - RODGER FRISTAD
W7269 - CENTERPOINT LANGUAGE SERVICES
W7541 - COLUMBIA LANGUAGE SERVICES, INC.
W7680 - CROSS CULTURAL COMMUNICATIONS, INC.
Contract Usage *
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Vendor Performance
Would you like to see the current contract extended with the current vendor? (if applicable)
Yes
No
On time delivery and completion
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Timeliness of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Customer service courtesy and quality
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Accuracy of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Problem Solving
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Overall venor performance
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Reliability
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Communications
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Professionalism
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Interaction with in-house staff
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Use of approved standards, tools and methods
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Price competitiveness
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Tell us about the times that the vendor has given you outstanding or unsatisfactory service:
Contract Quality
Deliverables on contract meet my needs (functionally and performance)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract pricing meets my expectations (cost effective and a good value)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract requirements meet my needs (special terms and conditions)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Length of contract term meets my needs (appropriate term for the market)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Scope of contract meets my needs (deliverables, features and options)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Suggested Changes to Contract
Add the following items to the contract (list):
Remove the following items from the contract (list):
Add the following features, services or options (list):
Remove the following features, services or options (list):
Change the following specifications (list items and specifications):
Contract items not competitive with marketplace (list):
Other suggested changes (list):
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