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Vendor and Contract Performance Feedback : Contract 06313 (Mediation Services )
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Customer Information
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Contact Name *
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Performance Period *
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Vendor *
-- Select Vendor --
W11805 - THE FITZ-WILLIAMS GROUP
W11871 - MFR ASSOCIATES, PLLC
W16694 - ACCORD & COLLABORATION
W23973 - FRAIDENBURG CONSULTING
W24355 - CHRIS KOSER, LLC
W28982 - D DIAMOND CONSULTING LLC
W32963 - MEDIATION FIRST, LLC
W34429 - KEEHN MEDIATION
W34454 - WASHINGTON STATE DISPUTE RESOLUTION CENTERS ASSOCIATION
W348 - WORKPLACE RESOLUTIONS, LLC
W40121 - MARTHA C BEAN
W40232 - THE BEAN LAW FIRM, PLLC
W45111 - PRENTICE MEDIATION
W45221 - CONFLICT SOLUTIONS OF WASHINGTON
W45261 - KEARNS & WEST
W45311 - VIVIEN SHARPLES
W45344 - THE COOPERATION COMPANY
W6830 - WASHINGTON ARBITRATION & MEDIATION SERVICE I, INC.
Contract Usage *
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Vendor Performance
Would you like to see the current contract extended with the current vendor? (if applicable)
Yes
No
On time delivery and completion
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Timeliness of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Customer service courtesy and quality
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Accuracy of invoices
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Problem Solving
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Overall venor performance
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Reliability
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Communications
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Professionalism
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Interaction with in-house staff
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Use of approved standards, tools and methods
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Price competitiveness
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Tell us about the times that the vendor has given you outstanding or unsatisfactory service:
Contract Quality
Deliverables on contract meet my needs (functionally and performance)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract pricing meets my expectations (cost effective and a good value)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Contract requirements meet my needs (special terms and conditions)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Length of contract term meets my needs (appropriate term for the market)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Scope of contract meets my needs (deliverables, features and options)
Outstanding
Very Good
Satisfactory
Poor
Unsatisfactory
N/A
Suggested Changes to Contract
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