Contract Performance

Vendor and Contract Performance Feedback : Contract 14822 (IT Project Management Services)

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Customer Information

Organization Name *

Contact Name *

Email *

Performance Period *

To *

Vendor *

Contract Usage *

Daily

Weekly

Monthly

Quarterly

Annually

Vendor Performance

Would you like to see the current contract extended with the current vendor? (if applicable)

Yes

On time delivery and completion

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Timeliness of invoices

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Customer service courtesy and quality

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Accuracy of invoices

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Problem Solving

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Overall venor performance

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Reliability

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Communications

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Professionalism

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Interaction with in-house staff

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Use of approved standards, tools and methods

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Price competitiveness

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Tell us about the times that the vendor has given you outstanding or unsatisfactory service:

Contract Quality

Deliverables on contract meet my needs (functionally and performance)

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Contract pricing meets my expectations (cost effective and a good value)

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Contract requirements meet my needs (special terms and conditions)

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Length of contract term meets my needs (appropriate term for the market)

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Scope of contract meets my needs (deliverables, features and options)

Outstanding

Very Good

Satisfactory

Poor

Unsatisfactory

N/A

Suggested Changes to Contract

Add the following items to the contract (list):

Remove the following items from the contract (list):

Add the following features, services or options (list):

Remove the following features, services or options (list):

Change the following specifications (list items and specifications):

Contract items not competitive with marketplace (list):

Other suggested changes (list):

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