| Date | Type | Memo |
|---|---|---|
| 05-29-2008 : | Received Voyager's rebate check 05/22/08. | |
| 05-29-2008 : | Sent a sales reporting deliquency notice to Voyager with a response date of June 20, 2008. | |
| 04-08-2008 : | This contract has expired. We have exercised the fleet option under the WSCA pcard contract for twelve months. I am awaiting signatures from USBank and will post to the internet under contract number 03907. | |
| 03-18-2008 : | I am working on an agreement with Voyager to exercise the fleet option as a part of the WSCA PCard contract for twelve (12) months. This will allow for a smooth transition to the new Fleet Card Provider, Comdata. No Voyager cards will be de-activated during this process. | |
| 01-04-2008 : | The pre bid in Oregon revealed that the Oregon soliciation would not meet the needs of Washington, therefore the stakeholder committee decided Washington should rebid on their own. I anticipate the new solicitation to be posted in WEBS before the end of January 2008, with an anticipated award date of March 1, 2008. | |
| 11-27-2007 : | We have had numerous issues with Fleet Commander Online. Some of the main issues have been logging in to the system gives you access to someone else's account, the system has been down a lot lately, and their seem to still be isses with misprinted cards. Voyager has been very good with their customer service, and the issues have been resolved to the cutomers satisfaction. | |
| 10-16-2007 : | This contract will be replaced in the rebid with Oregon with contract # 06507 upon award of the multi-state contract for fleet services expected in February 2008. | |
| 09-10-2007 : | It has been decided that the State of Washington will pursue a cooperative contracting effort with the State of Oregon for fleet card services. Washington will provide two members for the bid development and evaluation. | |
| 08-14-2007 : | Wright Expresses demo yesterday appears to more that meet the State's needs. The best solution for fleet in the State of Washington will probably be to either participate with Oregon in their rebid or rebid on our own. That decision should go out to stakeholders via the bi-weekly broadcast next week. We are going to do a 30 day pilot of a couple cards to confirm functionality. GA's Motor Pool and DNR will be conducting this research. We are having a meeting 08/20 to identify deliverables, and specifically test the pre-determined functionality. | |
| 08-13-2007 : | Based on customer feedback from the meeting on June 27, 2007, it became imperative to educate customers regarding the Fleet Commander Online program available to all Voyager customers. GA and Voyager provided training in Spokane on August 6th, Pullman on August 7th, then in Olympia on August 8th & 9th. Training went very well, and feedback was very positive. The reporting capability is crucial to how the State of Washington does business, and Voyager provides extensive reporting capability. There are still some questions whether we will include Voyager with the WSCA PCard contract. Stakeholders will view a competitor's software as a comparison on August 13, 2007. | |
| 07-10-2007 : | A meeting with Voyager was scheduled for June 27, 2007 to address the issues. With the option to roll the fleet card into the WSCA PCard contract and have one provider for Pcard, travel, and fleet; it is paramount to have the issues addressed to the satisfaction of the State. | |
| 06-05-2007 : | There are consistent, multiple issues with Voyager and a meeting has been scheduled for June 20, 2007 to discuss. Some of the issues being addressed are: 1) Mis-Printed cards on multiple occasions, poor customer service, ineffective controls, lengthy delay in card delivery, and cumbersome and confusing application process. | |
| 03-06-2007 : | The 03/07/07 re-bid meeting is on schedule. Discussions with Oregon indicate they wish to have 2 participants from Washingtion along with myself. If it is determined that we will cooperatively contract with Oregon, the committee will decide who the participants will be at the meeting on 03/07/07. | |
| 02-16-2007 : | Based on communication with Orgeon, there is a meeting March 7, 2007 with a re-bid committte that has been established. We will discuss what we like about the current contract, what we don't, what's important in the new contract. We will also need to decide if we will participate with Oregon again, or whether we will go out for bid ourselves. | |
| 01-05-2007 : | A 12 month extension has been granted to Voyager, effective 04/01/07 through 03/31/08. This is the final extension option. A re-bid committe has been established to work with the State of Oregon to allow Washington to participate. | |
| 12-12-2006 : | I have only receive three vendor report cards for this contract, but all are positive and want to extend the contract. I am sending a contract amendment to Voyager offering them a 24-month extension, which will bring us to the end of the contract, at which time it will need to re-bid. The due date for response will be January 15, 2007. | |
| 10-11-2006 : | Sent another request for Vendor Report Cards with a due date of 10/31/06. Individual report card requests have been sent to WSDOT, Motor Pool, DOC, UW, WSU, DNR, and DFW. | |
| 09-05-2006 : | No Vendor Report Cards have been received to date. | |
| 08-02-2006 : | I have request Vendor Report Cards for this contract with a response date of 09/30/06. | |
| 05-24-2006 : | UNAUTHORIZED CHARGES Neither the State nor Contract Users shall be liable for charges resulting from unauthorized use of any card. For purposes of this paragraph, an unauthorized use is a use that did not benefit the Contract User, or that was incurred by someone other than Contract User employee, who did not have actual, implied, or apparent authority to use the card. In the event of lost or stolen cards, the Contract User must, however, notify the Contractor verbally or on-line with information pertaining to lost or stolen cards, within 24-hours of Contract Users knowledge of loss in order for the Contract User to avoid liability for such unauthorized charges. | |
| 05-08-2006 : | Audit: Motor pool credit use lax Auditor’s Office urges state to tighten gasoline card use By ADAM WILSON THE OLYMPIAN The state Auditor’s Office says the state motor pool has inadequate controls on workers’ gasoline credit cards, its first audit finding against the Department of General Administration in eight years. “We believe the Department should have followed up on these unreasonable trends to determine whether employees who have custody of the credit cards are using them to purchase gasoline for personal purposes,” stated the report, released last week. By comparing the amount of fuel purchased for some cars against the miles reported for them, the auditors said they found glaring differences in how many miles per gallon the vehicle should get, and their actual performance. One vehicle rated to get 13 miles to the gallon in the city was driven 272 miles in a year and was credited for 61.4 gallons of gas — about 4.4 miles to the gallon. Another car that was supposed to get a maximum of 28 miles to the gallon appeared to be getting 150 miles to the gallon. Sam Schofield, an internal auditor for the department, said each of the cases included in Sonntag’s report was investigated. “There was no evidence of fraudulent use. We found they were all explainable,” Schofield said. For instance, the vehicle managing just 4.4 miles to the gallon was purchased late in the year and had its tank filled for the first time, according to the department. Motor Pool records show it really was driven 1,219 miles on 94 gallons — for the expected 13 miles a gallon. Schofield explained that the auditors compared the federal gasoline mileage rating for cars against their use charts, but federal mileage estimates can be wrong, and the department uses a different system to prevent misuse of the credit cards. The Motor Pool manages a fleet of more than 1,300 vehicles, most designated to agencies and another 135 rented for general assignments. Each vehicle is assigned a credit card that can be used at major gasoline stations or state-owned stations, and reports the type of gasoline purchased, the number of gallons, the price per gallon and the total purchase amount. Each card has a maximum limit set for the individual vehicle, from $250 to $1,300. The limit prevents a “worst- case scenario,” Schofield said, and each expense report is reviewed before it is approved. Although each of the audit’s examples could be explained, he added, the maximum value of the gasoline purchases questioned in the report would represent $10,000 out of the $1.7 million gasoline-purchasing program. “We’re not saying that the auditor doesn’t have a point. It’s something we should be aware of,” Schoefield said. “But as management, we have a responsibility to not spend more than it’s worth to check something.” He noted that purchases of premium gasoline, instead of regular, found by the audit would add up to $1,000 in inappropriate charges. He said the purchases could have been mistakes, but it would cost more in staff time than $1,000 to try to eliminate the problem entirely. State Auditor Brian Sonntag, however, stood by his offices’ miles-per-gallon method for ensuring state workers don’t fill up their personal cars on the taxpayers’ dime. “I think it’s a legitimate question for our folks to ask,” said State Auditor Brian Sonntag. “Obviously, there were some discrepancies between the fuel amount used and what could be accounted for.” | |
| 05-02-2006 : | Want Discount Fuel? Fleet managers in the State of Washington have been benefiting from the Voyager Fleet Card program (contract #03703) since 2003. Voyager cards provide a single-source for all card issuance, billing, payment and customer service. There are over 200,000 regional, national, local and independent locations in all 50 states accepting the Voyager Card. Recently; Pacific Pride stations (139 in the state of Washington) began accepting the Voyager Card. Because Pacific Pride deals solely with fuel management through cardlocks, they offer excellent service (open 24/ 7) and pricing (roughly 5 cents a gallon off retail prices) for purchasing gasoline and diesel. For more information, send an e-mail to: travel@ga.wa.gov. *GA broadcast May, 2006* | |
| 04-05-2006 : | Pacific Pride accepts the Voyager Cards. Spoke with Chad Taylor of Pacific Pride 4/3/2006. PP fuel is offered at a discount from retail pumps. | |
| 03-17-2006 : | Extension decision: The Voyager contract has been extended for 12 months, through 3/31/2007. This decision was in part because of the overall consensus among contract users that the voyager card I san excellent fleet management tool. I have address sporadic customer service problems that have arose in the past 6 months. After speaking with managers at Voyager/ US Bank, I am confident these were isolated problems that have been remedied to my satisfaction. | |
| 03-09-2006 : | Received signed extension letter from Voyager, signed by Mark Aquilina. 3/9/2006. I have updated CCI. New contract expiration date: 3/31/2007. | |
| 01-26-2006 : | On 1/26/2006 I am requesting the following CPE's: 03703, Universal Fuel Credit Card, expires 3/31/2006, CPE due 2-20-2006. | |
| 12-27-2005 : | I have requested CPE's for contract 03703 today 12/27/2005. | |
| 11-14-2005 : | The feedback from this contract is very positive. However, I have had trouble recently getting in touch with the primary contact for USBank. I have been attempting to check on the status of a Voyager application from a fleet manager in Yakima, WA. | |
| 10-26-2005 : | I spoke with a Yakima fleet manager who faxed in his application to Voyager on October 11, 2005. On the 23rd the fleet manager called the USBank office in Houston to check the status of his application. The National Accounts Manager was not in the office, and the person he spoke with was unsure of the application status. Contractually, the response to a new implementation is five (5) days. I have called Voyager (10/25/2005) twice and not contacted anyone from Voyager. From page four of the Current Contract Information: "On a routine basis, Contractor shall set up account(s) and issue fleet cards within five (5) days after receipt of completed application form by the Contract User." Contractor performance evaluations will be sent out February 2006. | |
| 10-11-2005 : | I am beginning to inquire among Voyager users what issues they have had with the program. I will take my feedback into account in March of 2006 as the contract will be considered for renewal. The customer feedback thus far has been positive. Our Voyager contact person was unavailable for a few days due to hurricane Rita evacuations (Houston). | |
| 09-21-2005 : | Because of high fuel costs, I have answered a number of questions from agencies about the Voyager Program recently. Contract working well. | |
| 09-08-2004 : | Contract working well. Received software training. | |
| 08-04-2004 : | Contract working well. | |
| 07-09-2004 : | Currently in negotiation process exploring the possibility of expanding contract to include Card Lock providers | |
| 06-11-2004 : | SPO continues to monitor this contract. No concerns at this time from contract users. | |
| 06-02-2004 : | Voyager issued version 7 of Fleet Commander, the accounting program for fuel card management by the contract users. Contract continues to grow in usage. This is a JV with the state of Oregon. | |
| 04-07-2004 : | Voyager Website: www.voyagerfleet.com. Website Enhancement: TeleTrans Program is the name for the Voyager Maintenance Acceptance Program. It is a dedicated page to TeleTrans accepting vendors. The website explains in detail the maintenance program. The Excel spreadsheet lists all the locations in the states that accept the Voyager card for maintenance transactions. Added the following Fuel Locations: Flying J will be accepting the Voyager card by April 9, 2004. Pac Pride locations will be accepting the Voyager card by April 30, 2004. | |
| 04-21-2003 : | Contract was added to Critical Contract report by Servando Patlan since this contract replaced 06397. Contract 06397 has been removed from Critical Contract LIst for WSDOT. | |
| 03-31-2003 : | Contract Award for Contract No. 03703, Universal Fuel Credit Card. |
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