| Date | Type | Memo |
|---|---|---|
| 12-10-2009 : | We have requested that all awarded travel agents return the signed contract by December 22, 2009. The following Travel Agents have been offered an award on the new contract 00309: AAA Washington, Advance Travel, Adventure Travel, All Flags Travel Inc, All Ways Travel Service Inc, Ambassador Travel, Artistic Travel, Astro Travel & Cruises, Azumano Travel, Bellingham Travel, Carlson Wagonlit Travel, Classic Connections Travel, Classic Travel, Colville Travel, Destinations Travel, Elizabeth Holmes Travel, Global Express Cruise And Travel, Global Express Travel & Cruise, Global Travel, Journey Travel, Lake City Travel & Cruise, Lake Union Travel, Let's Go Travel & Cruise, Love Travel, McKenzie Travel, MYO'S Worldwide Travel, Neelys Travel Service, Passport Travel & Tours, Polyways Travel Service LLC, Royalty Travel, Scan East West Travel, Sundin Travel Inc, STA Travel Inc, Sunrise Travel Center Inc, Tangerine Travel, Top Flight Travel & Cruise, Travel Leaders/ Century Travel Service Inc, Travel Leaders/ Columbia Basin Travel, Travel Leaders/ Hertzog Travel, Travel Leaders/ Travel Center Inc, Travel Time of Everett, Travizon Inc, US Travel, Washington Travel Service, New World Class Travel, World Wide Travel Service Inc. The new contract will be effective January 1, 2010. | |
| 11-04-2009 : | At this point there has been one amendment to the IFB released in WEBS, it is anticipated that after the pre-bid meeting scheduled for the 5th of November a second amendment will be issued. The Procurement Coordinator still anticipates the new contract being awarded on December 1st. Phone calls have been made to all Travel Agents registered in WEBS that did not download the bid and letters will be sent today to all Travel Agents registered under the commodity code in WEBS, informing them that the bid is out on the street. | |
| 10-27-2009 : | The IFB to replace the existing contract has been released in WEBS. A prebid will be held on November 5th with a bid due date of November 17th. | |
| 10-07-2009 : | The anticipated release date for the new bid is October 20th. The current contract expires on December 31, at this time we anticipate no break in coverage. | |
| 09-09-2009 : | Unit Manager Dale Colbert with the Office of State Procurement met with General Administration director Linda Bremmer on September 3rd to present the options for the travel agency contracts. She will be getting back to Dale this week on what her recomendation is for these contracts. I will provide more information at that time. | |
| 08-12-2009 : | It is still unknown what direction the new bid for traditional travel services will take. A meeting will be held this Thursday to go over options with management. The goal is to reach a final decision within the next two weeks so that the bid can be released, however there are many options to weigh and a lot to consider so the approval process may take longer then anticipated.. | |
| 07-10-2009 : | The Office of State Procurement is still in the process of evaluating the options for the new Travel Agency bid. It is anticipated that a presentation will be made to management in the next two weeks, and from there a decision will be reached on what direction the IFB will take. | |
| 06-04-2009 : | A meeting was held with the AAG regarding the various directions the Travel Agency bid could go. Richard Carlson will be working on a presentation to show management the different options for the new bid. In this presentation he will include the benefits and risks of all options being considered. | |
| 05-08-2009 : | Richard Carlson will be meeting with Travel Agents on June 4th at the Eastside Vendor show in Spokane. It will be a time for the vendors to give Richard their thoughts and advice on the rebid of the current contract. | |
| 04-10-2009 : | A meeting will be held on April 15th with the sourcing team to go over what the Enterprise Contracting team has learned from various meetings with some of the vendors on contract. We will also be sharing all the survey results from the customer, travel coordinator, and vendor surveys that were sent out. | |
| 04-02-2009 : | Received updated insurance certificate from Artistic Travel, policy issue date 2-27-09 valid from 4-25-09 to 4-25-10 | |
| 03-06-2009 : | The customer and vendor survey's went out. We expect to receive a lot of feedback using the survey method. Our hope is to be able to take all points of view regarding the current contract into consideration and find the best possible solution for the upcoming bid. | |
| 02-23-2009 : | Received updated insurance certificate from McKenzie Travel Inc, valid from 04/01/2009 to 04/01/2010. | |
| 01-13-2009 : | The following travel agencies gave voluntary price reductions on one or more of their fees: Journey Travel, Elizabeth Holmes Travel, Global Express Travel Seattle, Global Travel, Tangerine Travel and Travel Exchange | |
| 12-30-2008 : | The extension is complete and copies have been mailed to all vendors opting to extend for another one year term. | |
| 12-10-2008 : | I have submitted all amendments to Unit Manager Cheral Jones for signature, I anticipate the extension process being final by 12/12/2008. | |
| 11-07-2008 : | Invitation for Bid (IFB) 04108 Traditional Agent Assisted Travel Agency Services has been canceled. The current Contract 12103 Travel Services will be extended for another one year term effective January 1, 2009 – December 31,2009. As far fewer bids than expected were received, along with state budgetary challenges and recent travel policy changes, we need to step back and examine all travel purchasing practices and contracts in order to better develop a travel program that yields improved economies. This is expected to be completed over the next year, with regular broadcast updates as we move forward | |
| 10-10-2008 : | All bids are in for the replacement contract 04108. I anticipate having this contract awarded by November 1st. I'm in the process of calling references. | |
| 09-10-2008 : | The new IFB 04108 was posted in WEBS today with a due date of October 7th. | |
| 08-08-2008 : | The IFB is being reviewed by UM Cheral Jones. I anticipate it being posted in WEBS by the end of the month. | |
| 07-08-2008 : | I am working with Neva Peckham on the new IFB. I anticipate it being posted sometime in August. | |
| 06-06-2008 : | On June 5th OSP held a meeting with the travel stakeholder group to discuss the direction of the travel contracts. We received a lot of feedback and are looking into all our options. | |
| 04-08-2008 : | This contract is at it's maximum term date. I am preparing the RFP. I hope to have the RFP posted to WEBS by June 30, 2008. | |
| 01-04-2008 : | Boersma Travel Services and Educational World Travel have been removed from contract, effective January 1, 2008. The update Current Contract Information has been posted to the web. | |
| 11-27-2007 : | I am trying to complete the twelve (12) month extension, but one of the Contractors has not submitted the necessary data to complete. I anticipate it being finished by November 30, 2007 with no break in coverage. | |
| 10-03-2007 : | I received a price increase request from Global Express Travel & Cruise. I requested additional supporting documentation, which was Contractor was not able to provide. Therefore, their price increase will not be granted. | |
| 09-10-2007 : | I am receiving contract extension offers daily. My assistant, Sarah Simpson, sasimps@ga.wa.gov is managing the submitted extension requests and amendments. To date, I have not received any request for price increases. | |
| 08-16-2007 : | I received an email today from UW that Boersma has not removed the UW online booking site, and travelers are confused when told they cannot use it, but it is still out there. I anticipate having the "cease & desist" letter out by August 24, 2007. | |
| 08-15-2007 : | Vendor report will be requested through the August 23, 2007 GA Bi-Weekly Broadcast with a response date of October 10, 2007. | |
| 08-13-2007 : | There continue to be problems with Boersma's online service. It is still available on the web, and they are actively soliciting State of Washington customers to use their online system, www. wabookonline.com. Boersma's online booking tool should no longer be used under contract #12103. They are only allowed to make reservations under contract #12103 in the traditional way, no online booking. They will be receiving a "cease & desist" notification with consequences. | |
| 07-25-2007 : | It appears Boersma Travel Services' website created for Washington State, wabookonline.com is still active. They are promoting to State of Washington customers. I am investigating. | |
| 07-10-2007 : | There have been numerous frustrated comments regarding the ability to request a price increase, and disappointment because of the decision to not rebid the contract this year. Issues have been addresssed, but not to the satisfaction of some of the vendors. I anticipate sending extension options to existing contractors by September 1, 2007. This contract reaches its maximum term on 12/31/09, and will be rebid in 2008. | |
| 06-05-2007 : | Top Flite Travel's request for a price increase has been denied due to lack of supporting documentation. | |
| 06-05-2007 : | Global Travel Express & Cruise's request for a price increase has been denied due to lack of supporting documentation. | |
| 06-05-2007 : | Doug Fox Travel's request for a price increase has been denied due to lack of supporting documentation. | |
| 06-05-2007 : | AAA Washington's request for a price increase has been denied due to lack of supporting documentation. | |
| 06-05-2007 : | I received a request to update location and contact information for Carlson Wagonlit, Trudy Wittmann; and Frosch Travel, Janice Feroy. I anticipate having their requests processed by June 10, 2007. | |
| 06-05-2007 : | I have processed the price increase requests from AAA Washington, Doug Fox Travel, Top Flite Travel, and Global Express Travel & Cruise. It is in for management review and approval. | |
| 06-05-2007 : | Boersma keeps reporting information at the website and has offered to allow the state to keep those records at the state's expense. I asked if there were active accounts at the site, and have not received a response. If there are no active accounts for the State of Washington, it should not be an issue to house the records at the site. | |
| 04-12-2007 : | I have notified Boersma Travel Services on March 26, 2007 that they must remove the websites that were created specifically for the State of Washington because although they are still active as a "traditional or Agent-Assisted" provider, there should be no reference to any online booking service. On April 12, 2007 I set a date of April 30, 2007 to have the web address inactivated and removed from view. | |
| 04-12-2007 : | I have received a request for a price increase from Doug Fox Travel. I am in the process of reviewing their request. | |
| 04-12-2007 : | I have received a request for a price increase from AAA Washington Inland. I am in the process of reviewing their request. | |
| 03-28-2007 : | Per vendor request, updated contact information and locations for STA travel. | |
| 03-26-2007 : | I received a request for a price increase from Top Flight Travel & Cruise, Inc. I am in the process of reviewing their request. | |
| 03-26-2007 : | I received a request from Global Express Travel & Cruise for a price increase. I am in the process of reviewing their request. | |
| 02-16-2007 : | Updated contact information for Carlson Wagonlit, Susan Hall. | |
| 01-18-2007 : | It has been determined that no price increases will be granted based on the airline fee. State customers budgets have already been set for this biennium and it will be a hardship for existing state budgets. | |
| 01-05-2007 : | Per vendor request updated contact information for Carlson Wagonlit. | |
| 01-05-2007 : | I received nine (9) requests for price increase based on the Airline fee that was imposed September 2006. I am processing those requests. | |
| 12-19-2006 : | Received a certificate of insurance for Stang Travel Services. I verified that they are not on contract, phoned the insurance company and they will remove us from their list. We should not longer be receiving a certificate of insurance for Stang Travel Services. | |
| 12-12-2006 : | A 12 month extension has been approved, and will be processed today. The following travel agents have decided to not extend; Allegro Travel, All World Travel & Cruise, Love Travel, and Travel Management, Inc. All other travel agents have agreed to a 12 month extension with the existing terms, conditions, and pricing. Navigant International or TQ3 Navigant was purchased by Carlson Wagonlit Travel. Their contact information has been updated. Doug Fox Travel purchased Business Travel NW and US Travel. Their contact information has been updated. Lakeview Travel & Cruise's contact information has been updated. Travizon's contact information has changed, and they have offered a temporary (six month) price reduction. Part One - online travel services is removed from this contract because it was re-bid, and will be a separate contract. The new contract number is #07406 - Internet Travel Services Provider. Signed extension agreements will be mailed to travel agents today, and the updated CCI posted to the web. I will also send a communication to all the travel coordinators with the extension information. | |
| 11-09-2006 : | Contract Amendments have been received for 44 travel agents. I anticiapte completing the extension by December 1, 2006 and expect no break in coverage. | |
| 11-09-2006 : | All World Travel and Cruise dba: TT Travel/Killerfares.com will be removed from the contract. I have attempted to make contact many times via email, phone, and ground mail with no success. The phone number mail box is full and has been for over three (3) months, and every email is returned to me. | |
| 10-11-2006 : | All Part Two Travel Agents have been sent extension letters. When all letters have been received paperwork will be processed for a 12-month extension of part two. Part One is being re-bid. Bid has been released and is scheduled to open November 7, 2006. | |
| 09-05-2006 : | Many Vendor Report Cards have been received. The only negative responses were against Boersma Travel. Based on customer feedback, Part One of this contract will be re-bid. The online portion only is being re-bid under contract #07406 - Internet Travel Services Provider. 12-Month extension letters have been sent to all vendors on contract with the exception of Boersma Travel, with a response date of 09/30/06. | |
| 08-02-2006 : | My initial feedback indicates customer desire to rebid the online portion of this contract. It is my intention to begin the process as soon as possible. It may become necessary to grant Boersma Travel a 6 month extension to acommodate this rebid. | |
| 07-17-2006 : | Contractor Performance Evaluations requested and due 08/15/06. | |
| 05-09-2006 : | Red Carpet Travel Service, Ltd. Will assume Partners in Travel’s travel management services as of May 15, 2006. Partner’s in Travel’s Office Manager, Kellie Stanley, will come to work as Red Carpet Travel’s employee on May 15, 2006 and is very familiar with the State Agencies who have been booking their travel through Partners in Travel. Judi Rowand President/Travel Concierge/Cruise Counselor Red Carpet Travel & Cruises 3009 S. Grand Blvd. Spokane, Washington 99203 Phone 509-624-1319 Fax 509-624-3393 Email: judi@redcpt.com www.redcpt.com | |
| 04-11-2006 : | An Office Assistant at GA searched for a city pair on Boersma (logged in) on 4/10/2006. No contracted fares showed up. She called Boersma who informed her that the site was having technical problems and booked her flight over the phone for the online rate ($5). | |
| 04-05-2006 : | Boersma does not meet my travel needs on a continual basis. They are hard to work with, because you can never get a resolution to your issue. Most of the time, I am unable to view contract fares, and when I call, I never receive a call back, and therefore; must use alternate booking methods. Their customer service is totally unacceptable to meet business travel needs. March 07, 2006 DSHS employee | |
| 03-23-2006 : | Usage reports are not required on this contract per Jon Lontai. | |
| 03-20-2006 : | March 20, 2006 Approved Travel Agents RE: Travel Services Contract # 12103 - Usage Reporting Clarification Due to an internal miscommunication, The Office of State Procurement's reporting software erroneously marked contract 12103 as requiring quarterly sales reporting. Presently, sales reporting is not a requirement of contract 12103. Please contact me if you have any questions. Sincerely, Jon Lontai Contract Specialist Cc: Tia Livingood, General Administration, OSP James Lunsford, Unit Manager, General Administration, OSP Christine Warnock, Unit Manager, General Administration, OSP Contract file | |
| 03-10-2006 : | Boersma is working with their IT staff to adjust the way hotel searched are conducted. Currently, the search engine at boersma and wabookonline cannot differentiate between our contracted hotels and non-contracted hotels. I will be hearing back from Boersma in March to see what their IT department has done. The usage of the hotel contract will improve if Boersma's searching capabilities were enhanced. | |
| 02-06-2006 : | Boersma has a new home office in Michigan with new address and phone numbers. A new CCI reflecting those changes will be out by 2/9/2006. | |
| 11-15-2005 : | Extension responses received with four (4) travel agents choosing not to extend the contract. Time to Travel, dba: Wind River Adventures, Inc.; Asian Pacific Tours and Travel; and Merdian Valley Travel & Travel School, dba: Merdian Valley Travel. Review of remaining extension offers to begin today with an expected vendor notification date of 11/30/05. | |
| 10-24-2005 : | Status of contract extension: I have been receiving contract extension responses from the travel agents. There has been a mixed response to the voluntary price reduction. Some were eager to reduce prices; other took offense to the notion. | |
| 10-10-2005 : | 12-month extensions will be sent out this week with a response date of 10/31/05. | |
| 08-22-2005 : | Requested Contractor Performance Evaluations with a due date of 09/30/05. | |
| 06-30-2005 : | Per vendor request, Wheatland Travel has been removed from contract, effectively immediately. | |
| 06-02-2005 : | Washington Travel notified OSP that their email is down, and they are trying to find a new provider. They are going to send a letter to all their customers regarding this situation. I told them they needed to secure a new provider as soon as possible as it is a contractual requirement. | |
| 04-13-2005 : | Held a Travel Forum in Olympia on 03/30/05. Very positive response from all travel agencies. Constructive feedback received, and filed for future re-bidding opportunities. | |
| 04-05-2005 : | Per vendor request updated contact information for Azumano Travel. | |
| 01-04-2005 : | Added Travel Meetings & Incentives to contract. | |
| 01-04-2005 : | Cure letter were sent to all travel agencies not registered in WEBS. | |
| 08-05-2004 : | Per vendor request Dikmen Travel was removed from contract because they are no longer in business. | |
| 07-28-2004 : | Removed from Contract: A Crown Travel, Vancouver, WA. Travel agency No Longer In Business. | |
| 07-22-2004 : | Add McKenzie Travel. | |
| 07-09-2004 : | Contract is working well. | |
| 06-25-2004 : | Added to the Part II listing the MBE No. M3M8618688 for Boersma Travel. | |
| 06-02-2004 : | Contract is settle into a routine with increase usage of on-line booking. All contractors on the contract appear to be adjusting with the changing travel industy. | |
| 03-25-2004 : | Minority Business Enterprise (MBE) Status: For Boersma Travel Services. | |
| 02-09-2004 : | Doug Fox Travel is on Contract No. 12103, Travel Services. The Doug Fox Travel office in Spokane, WA is the only service location known as USTravel. | |
| 01-16-2004 : | Added Service Location: Carlson Wagonlit Travel, 1410C 7th St, Maryville, WA. Contact #1: Melissa West, e-mail: melissa@carlson-wagonlit.com. Phone: (360) 658-8500. Fax: (360) 658-5295. Contact #2: Tammy Butler. | |
| 01-16-2004 : | Correction in Price Sheet for Classic Connections Travel Co., Inc., Seattle, WA. Item #3 shoulb be $30.00 to a maximum of $100.00 for International tickets. | |
| 01-14-2004 : | Travel Professionals Removed from Contract, No Longer in Business as of January 16, 2004. | |
| 12-30-2003 : | Award Notification sent to vendors on December 30, 2003. Also, Unsuccessful vendors notified at the same time. Contract No. 12103, Travel Services put on the Internet on December 30, 2003. New contract date is effective January 1, 2004. |
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