Contract Summary

Management Analysis Consulting Services provided in this contract include, but are not lmited to services similar to those listed below, management consulting, reports and studies.

A Management Analyst is defined as: An individual that finds ways to improve a company’s business, their operations, maximize profits and increase efficiency.
A Management Analyst talks to executives, employees, vendors and clients to determine the strengths and weaknesses of a business.
A Management Analyst can then advise top decision makers on how to improve their organization.

Typical activities of a Management Analyst include:
• Engaging in higher-level strategies.
• Using strategy models to determine direction.
• Helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement.
• Finding ways to improve an organization’s efficiency and increase profits.
• Collecting and analyzing data about how a company works and then recommending changes that will decrease costs or boost revenue.
• Presenting suggestions as a written report and oral presentation, which can help companies implement their recommendations.

Management Analysis is defined as:
• Services to assist management with operation or management of the agency or unit or division of the agency (when related primarily to the business processes of the agency, not to human resource issues).
• Services that impact agency policy, regulatory and business issues or that have broad agency or statewide policy implications. Services that result in operational or managerial recommendations (related primarily to business and policy issues), management reports and studies, including those requested by the Legislature; and feasibility studies with significant policy impact. Services for needs assessment and business process re-engineering related to the agency’s business and policy responsibilities.
• Services for program development, implementation and coordination; program evaluation and/or external quality review; services for project management and quality assurance services (exclusive of information technology projects).
• Stakeholder Analysis to determine who the sponsor and key business stakeholders for a project will be and anyone else who needs to be involved, the multiple perspectives to be included in the requirements, and discover anyone else who needs to be involved. On a technology project, stakeholders typically involve subject matter experts from the business and IT teams.
• Maintain requirements issues lists, contributing to the project implementation plan, and providing regular status updates. Also create meeting agendas, type meeting notes to capture the results of discussions. Manage change requests as stakeholders update requirements.
• Change Management to include updated business procedures or business processes, checklists or work aids, or new training materials.

Contractors should be able to:
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
• Successfully engage in multiple initiatives simultaneously.
• Work independently with users to define concepts and under direction of project managers.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Provide strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Serves as the conduit between the customer community (internal and external customers) and the development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

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***What are 2-Tier Contracts?***
DES manages multiple 2-Tier Contracts for non-IT professional services. These non-IT 2-Tier Contracts work like this:
• Tier 1: General (wide) category scope procurement is posted and completed by Enterprise Services to Pre-Qualify Bidders with in a category (example Facilitators & Facilitation Services, Organizational Development)
• Tier 2: Detailed (specific) scope project procurement posted and completed by the Purchaser to award work to one (1) or more Pre-Qualified Bidders/Contractors as established in Tier 1.

***2nd Tier Process***
When it comes to the Tier 2 process, purchasers have 2 options, depending on the size of the project. It is important to follow the process outlined below to ensure that competition is happening as required by RCW 39.26.

Option 1: Rapid Selection – For small projects under $30,000 (excluding sales tax) or $40,000 (excluding sales tax) if the purchase is being made from a microbusiness, minibusiness or small business as defined by RCW 39.26.010, Purchasers can complete a Rapid Selection Award (no competition required). You can also find more information by reviewing Policy # DES-125-03.
Option 2: Tier 2 Solicitation– For larger projects (over the $30k & $40k ceilings explained in Option 1) purchasers must complete a Tier 2 Solicitation. Details on the 2nd Tier solicitation can be found in the Tier 2 Handbook (under the "Resources" drop-down list below).

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