Contract Summary

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CONTRACT SCOPE: The Washington State Department of Enterprise Services (DES) in cooperation with Department of Social and Health Services (DSHS) Office of Deaf and Hard of Hearing (ODHH), has established a Statewide Contract for the purchase of In-Person Sign Language Interpreter Services with Referral Agencies.

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How to Use this Contract
1. Review the Contractor Information section below to find pricing, product offerings, and information for each Contractor.
2. Contact the sales representatives directly to consult about their products and services.
3. Reference DES Contract No. 02120 on your Purchase Order.
4. Contact the Contract Administrator listed below with any further questions.

CLICK HERE learn more about available services or CLICK HERE to view the pricing for this statewide contract.

Purchasers requesting sign language interpreter services must submit an Interpreter Services Request using the
Staewide Contract Sign Language Interpreter online request, or Sign Language Interpreter Request form, or Medicaid - Sign Language Interpreter Request form to an awarded referral agency listed above.

At a minimum submitted interpreter requests should contain:

    1. Date, time, and duration of the Appointment;
    2. Location of the Appointment;
    3. Purchaser’s name, place of business, and contact information;
    4. Name(s) of the Customer(s), to the extent known at the time of the Request;
    5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
    6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
    7. Preferred Interpreter(s) (must be an awarded contractor), if any
    8. A prior authorization number if it is an HCA Medicaid request.

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CONTRACTOR INFORMATION:

North West                                    North Central
All Hands Community Interpreting Services, LLC.        All Hands Community Interpreting Services, LLC
Anglo Language                                Anglo Language
ASL Professionals                                 ASL Professionals
Deaf-Blind Service Center                         Deaf-Blind Service Center
Terp Sign Language Service, LLC.                     THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.       Universal Language Service, Inc.
Universal Language Service, Inc.

Eastern                              Olympic
A2Z Interpreting                              All Hands Community Interpreting Services, LLC.
All Hands Community Interpreting Services, LLC.           Anglo Language
Anglo Language                                 ASL Professionals
ASL Professionals                               Deaf-Blind Service Center
Deaf-Blind Service Center                          Divas Interpretation – Services, Inc. D.I.S.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.        THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc.                      Universal Language Service, Inc.

South West                                South Central
All Hands Community Interpreting Services, LLC.         All Hands Community Interpreting Services, LLC.
Anglo Language                                 Anglo Language
ASL Professionals                                  ASL Professionals
Deaf-Blind Service Center                          Deaf-Blind Service Center
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.        THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc.                     Universal Language Service, Inc.

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For Statewide Contract Terms & Conditions issues, contact DES: Antoinette Wynne 360-407-9390 or antoinette.wynne@des.wa.gov
For ASL Interpreter or ODHH System issues, contact DSHS: Berle Ross 360-339-4559 or berle.ross@dshs.wa.gov

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INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access statewide contracts will require. These requirements are in alignment with RCW 39.26.300.

Sign Language Interpreter: The Washington State Office of the Deaf and Hard of Hearing (ODHH) is responsible for quality assurance and data collection. All of the Sign Language Interpreters are Certified Interpreters either through Registry of Interpreters of the Deaf (RID) or have obtained Board for Evaluation of Interpreters (BEI) credentials. All sign language interpreters are required to obtain an updated background check through Washington State Department of Social and Health Services (DSHS) Background Check Central Unit (BCCU).

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PUBLIC NOTICES: Information about the services we offer under the suite of Language Access Statewide Contracts can be found on the DES website under Language Access Contracts.

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DES LANGUAGE ACCESS PURCHASER MEETINGS: As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month. All eligible purchasers who use statewide contracts are welcome to register. To register please send an email to DESLanguageAccess@des.wa.gov.

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DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.