Washington State Department of Enterprise Services

Contract Summary


Sign Language Interpreter Services - Referral Agencies
Executive Order 18-03


Contract #: 02120
Replaces: 08114
Contract Type: MASTER CONTRACT

Services Available: Sign Language Interpreter Services with Referral Agencies

The Washington State Department of Enterprise Services (DES) in cooperation with Department of Social and Health Services (DSHS) Office of Deaf and Hard of Hearing (ODHH), has established a Master Contract for the purchase of Sign Language Interpreter Services with Referral Agencies. Eligible purchasers are able to procure communication services through face-to-face or remote sign language interpreting services with referral agencies.

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map of regions on contract

The following awarded contractors are currently available to Washington State purchasers:

North West                                    North Central
All Hands Community Interpreting Services, LLC.        All Hands Community Interpreting Services, LLC
Anglo Language                                Anglo Language
ASL Professionals                                 ASL Professionals
Deaf-Blind Service Center                         Deaf-Blind Service Center
Terp Sign Language Service, LLC.                     THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.       Universal Language Service, Inc.
Universal Language Service, Inc.

Eastern                              Olympic
A2Z Interpreting                              All Hands Community Interpreting Services, LLC.
All Hands Community Interpreting Services, LLC.           Anglo Language
Anglo Language                                 ASL Professionals
ASL Professionals                               Deaf-Blind Service Center
Deaf-Blind Service Center                          Divas Interpretation – Services, Inc. D.I.S.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.        THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc.                      Universal Language Service, Inc.

South West                                South Central
All Hands Community Interpreting Services, LLC.         All Hands Community Interpreting Services, LLC.
Anglo Language                                 Anglo Language
ASL Professionals                                  ASL Professionals
Deaf-Blind Service Center                          Deaf-Blind Service Center
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.        THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc.                     Universal Language Service, Inc.


How to use this Contract: Purchasers requesting sign language interpreter services must submit an Interpreter Services Request using the
Master Contract Sign Language Interpreter online request, or Sign Language Interpreter Request form, or Medicaid - Sign Language Interpreter Request form to an awarded referral agency listed above.

At a minimum submitted interpreter requests should contain:

    1. Date, time, and duration of the Appointment;
    2. Location of the Appointment;
    3. Purchaser’s name, place of business, and contact information;
    4. Name(s) of the Customer(s), to the extent known at the time of the Request;
    5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
    6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
    7. Preferred Interpreter(s) (must be an awarded contractor), if any
    8. A prior authorization number if it is an HCA Medicaid request.



For Master Contract Terms & Conditions issues, contact DES: Antoinette Wynne 360-407-9390 or antoinette.wynne@des.wa.gov
For ASL Interpreter or ODHH System issues, contact DSHS: Berle Ross 360-339-4559 or berle.ross@dshs.wa.gov



GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.

Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.

CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.



VACCINATION REQUIREMENT: In compliance with Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its COVID information page.



LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: Enterprise Services offers a wide suite of Language Access Master Contracts that eligible purchasers may find helpful, each one unique to its needs. To search for a master contract, select the Find current Master Contracts that can be located on the DES Website.

Written Translation Services:
01618 System Generated Client Letters, DSHS/HCA
04218 Translation Services – Written Word
03116 Communication Access Real-Time Transcription (CART)
15422 Communication Access Transcription (CAT)

American Sign Language (ASL):
03919 Interpreter Services with Independent Contractors
02120 Interpreter Services with Referral Agencies

Spoken Language Interpreter Services:
06821 Scheduling and Coordinating Software Solution
03514 In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option



INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access master contracts will require. These requirements are in alignment with RCW 39.26.300.

American Sign Language (ASL) Interpreter: The Washington State Office of the Deaf and Hard of Hearing (ODHH) is responsible for quality assurance and data collection. All of the Sign Language Interpreters are Certified Interpreters either through Registry of Interpreters of the Deaf (RID) or have obtained Board for Evaluation of Interpreters (BEI) credentials. All sign language interpreters are required to obtain an updated background check through Washington State Department of Social and Health Services (DSHS) Background Check Central Unit (BCCU).



PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.



DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.

Register in advance for this meeting:
https://des-wa.zoom.us/meeting/register/tJ0sfumvrj8uHdUEkXzChkiEDARyaTG13mM-
After registering, you will receive a confirmation email containing information about joining the meeting.



Effective Date: 06-01-2020
Est. Annual Worth: $260,000
Current Term Ends On: 05-31-2026
Final Term Ends On: 05-31-2026
Commodity Code(s): 961-17, 961-46, 952-74, 961-67, 961-71, 961-75
Diversity: 0% WBE 0% MBE
# of Bids Received: 16


Contact Info:
Antoinette Wynne
(360) 490-8570
antoinette.wynne@des.wa.gov

Secondary Contact Info:
DES Language Access Program
(360) 490-8570
DESLanguageAccess@des.wa.gov


Who Can Use This Contract?


  • Pricing & Ordering
  • Original Solicitation Document
  • Combined Q&A
  • Linguabee Master Contract
  • Referral Agency ASB Bid Tab
  • Map with Awarded Vendors

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences
A2Z INTERPRETING, LLC. W80858 Small Business Contract Executive Order 18-03 Icon
ALL HANDS COMMUNITY INTERPRETING SERVICES LLC w22509 Small Business Contract Executive Order 18-03 Icon
ANGLO LANGUAGE W59128 MW Small Business Contract Executive Order 18-03 Icon
ASL PROFESSIONALS W22430 Small Business Contract Executive Order 18-03 Icon
DEAF-BLIND SERVICE CENTER W22905 Small Business Contract Executive Order 18-03 Icon
DIVAS INTERPRETATION SERVICES INC W59670 Small Business Contract
TERP SIGN LANGUAGE SERVICES LLC W38427 Small Business Contract Executive Order 18-03 Icon
THAT! INTERPRETING SERVICES OF DEAF & DEAF-BLIND, INC. W42696 Executive Order 18-03 Icon
UNIVERSAL LANGUAGE SERVICE, INC. W4717 Small Business Contract Executive Order 18-03 Icon

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.



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