Contract Summary


Sign Language Interpreter Services - Referral Agencies
Executive Order 18-03
See vendors on this contract and their certifications

Contract #: 02120
Replaces: 08114
Contract Type: STATEWIDE CONTRACT

IMPORTANT NOTICE: DES is aware there is a nationwide shortage of in-person (on-site) language access services. Requests may result in longer wait times.

Contract Scope This Statewide Contract is for Sign Language Interpreter Services through Referral Agencies. Under this statewide contract a sign language interpreter will accurately convey messages between two different languages. The interpreter is there for both deaf and hearing individuals. The act of interpreting occurs when a hearing person speaks, and an interpreter renders the speaker's meaning into sign language, or other forms used by the deaf party(ies). The interpreting also happens in reverse: when a deaf person signs, an interpreter renders the meaning expressed in the signs into the oral language for the hearing party, which is sometimes referred to as voice interpreting or voicing.

Interpreting services can be delivered in multiple modalities. This contract offers the following:
    • In-Person Interpreting (IPI).
    • Video Interpreting (VI) or Video Relay Service (VRS)

This statewide contract does not include:
    • Over-The-Phone Interpreting (OPI).
    • Video Remote Interpreting (VRI).

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

How to Use this Contract

    1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
    2. Contractors may not provide services outside of the scope of their respective category modalities.
    3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
    4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
    5. Payment for services is paid for by the Purchaser’s fiscal department.
    6. Contact the Contract Administrator listed below with any further questions.

Purchasers requesting sign language interpreter services are encouraged to submit an Interpreter Services Request using the Statewide Contract Sign Language Interpreter online request, OR the Sign Language Interpreter Request form.
At a minimum submitted interpreter requests should contain:
    1. Date, time, and duration of the Appointment;
    2. Location of the Appointment;
    3. Purchaser’s name, place of business, and contact information;
    4. Name(s) of the Customer(s), to the extent known at the time of the Request;
    5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
    6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
    7. Preferred Interpreter(s) (must be an awarded contractor), if any
    8. A prior authorization number if it is an HCA Medicaid request.

View the Ordering Instructions for this contract and learn more about available services.
Learn more about the Sign Language Interpreter Contracts and Resources Program.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.


map of regions on contract

Awarded Contractors

ASL Professionals
Regions: All
Kari Owen | aslprofessionals@comcast.net | (253) 759-7653
Pricing | Contract | Amendments

All Hands Community Interpreting Services, LLC.
Regions: All
Rena Long | rena.allhandscis@centurytel.net | (360) 897-8300
Pricing | Contract | Amendments

Deaf-Blind Service Center
Regions: All
Angela Theriault | atheriault@seattledbsc.org | (206) 257-2754
Pricing | Contract | Amendments

Universal Language Service, Inc.
Regions: All
Elena Vasiliev | elenav@ulsonline.net | (425) 454-7168
Pricing | Contract | Amendments

A2Z Interpreting, LLC.
Region: Eastern
Ashley Cavallaro | info@a2zinterpretingservices.com | (509) 596-6922
Pricing | Contract | Amendments

American Sign Language, Inc.
Region: Olympic
Jennifer Richter | interpreters@asli.com | (813) 467-7220
Pricing | Contract | Amendments

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.


Effective Date: 06-01-2020
Est. Annual Worth: $260,000
Current Term Ends On: 05-31-2026
Final Term Ends On: 05-31-2026
Commodity Code(s): 961-17, 961-46, 952-74, 961-67, 961-71, 961-75
Diversity: 0% WBE 0% MBE
# of Bids Received: 16


Contact Info:
DES Language Access Program
(360) 490-8570
DESLanguageAccess@des.wa.gov

Secondary Contact Info:
Team Apple
(360) 407-8033
descontractsteamapple@des.wa.gov


Who Can Use This Contract?


  • A2Z Interpreting Pricing Sheet
  • All Hands Community Interpreting Pricing Sheet
  • ASL Professionals Pricing Sheet
  • ASLI Pricing Sheet
  • Deaf-Blind Service Center Pricing Sheet
  • DES Language Access Ordering Instructions
  • Universal Language Service Pricing Sheet
  • A2Z Amendments
  • A2Z Contract
  • All Hands Amendments
  • All Hands Contract
  • ASL Inc. Amendments
  • ASL Inc. Contract
  • ASL Pros Amendments
  • ASL Pros Contract
  • DBS Amendments
  • DBS Contract
  • That! Interpretation Termination Notice
  • ULS Amendments
  • ULS Contract
  • Original Solicitation Document
  • Combined Q&A
  • Linguabee Master Contract
  • Referral Agency ASB Bid Tab
  • A2Z Winning Bid
  • All Hands Winning Bid
  • ASL Professionals Winning Bid
  • Deaf-Blind Winning Bid
  • Diva's Winning Bid
  • Terp Winning Bid
  • That! Winning Bid
  • Universal Winning Bid
  • FAQ
  • DES Language Access Guide
  • Interpreter Request Form
  • Map with Awarded Vendors

Vendor Vendor # OMWBE Small Business Veteran Considerations / Preferences Award Type
A2Z INTERPRETING, LLC. W80858 Small Business Contract Executive Order 18-03 Icon Main
ALL HANDS COMMUNITY INTERPRETING SERVICES LLC w22509 Small Business Contract Executive Order 18-03 Icon Main
ASL PROFESSIONALS W22430 Small Business Contract Executive Order 18-03 Icon Main
DEAF-BLIND SERVICE CENTER W22905 Small Business Contract Executive Order 18-03 Icon Main
ASLI W51443 Main
UNIVERSAL LANGUAGE SERVICE, INC. W4717 Executive Order 18-03 Icon Main

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.



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