Services Available: Sign Language Interpreter Services with Referral Agencies
The Washington State Department of Enterprise Services (DES) in cooperation with Department of Social and Health Services (DSHS) Office of Deaf and Hard of Hearing (ODHH), has established a Master Contract for the purchase of Sign Language Interpreter Services with Referral Agencies. Eligible purchasers are able to procure communication services through face-to-face or remote sign language interpreting services with referral agencies.
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The following awarded contractors are currently available to Washington State purchasers:
North West North Central
All Hands Community Interpreting Services, LLC. All Hands Community Interpreting Services, LLC
Anglo Language Anglo Language
ASL Professionals ASL Professionals
Deaf-Blind Service Center Deaf-Blind Service Center
Terp Sign Language Service, LLC. THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc. Universal Language Service, Inc.
Universal Language Service, Inc.
Eastern Olympic
A2Z Interpreting All Hands Community Interpreting Services, LLC.
All Hands Community Interpreting Services, LLC. Anglo Language
Anglo Language ASL Professionals
ASL Professionals Deaf-Blind Service Center
Deaf-Blind Service Center Divas Interpretation – Services, Inc. D.I.S.
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc. THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc. Universal Language Service, Inc.
South West South Central
All Hands Community Interpreting Services, LLC. All Hands Community Interpreting Services, LLC.
Anglo Language Anglo Language
ASL Professionals ASL Professionals
Deaf-Blind Service Center Deaf-Blind Service Center
THAT! Interpreting Services of Deaf & Deaf-Blind, Inc. THAT! Interpreting Services of Deaf & Deaf-Blind, Inc.
Universal Language Service, Inc. Universal Language Service, Inc.
How to use this Contract: Purchasers requesting sign language interpreter services must submit an Interpreter Services Request using the
Master Contract Sign Language Interpreter online request, or
Sign Language Interpreter Request form, or
Medicaid - Sign Language Interpreter Request form to an awarded referral agency listed above.
At a minimum submitted interpreter requests should contain:
1. Date, time, and duration of the Appointment;
2. Location of the Appointment;
3. Purchaser’s name, place of business, and contact information;
4. Name(s) of the Customer(s), to the extent known at the time of the Request;
5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
7. Preferred Interpreter(s) (must be an awarded contractor), if any
8. A prior authorization number if it is an HCA Medicaid request.
For Master Contract Terms & Conditions issues, contact DES: Antoinette Wynne 360-407-9390 or
antoinette.wynne@des.wa.gov
For ASL Interpreter or ODHH System issues, contact DSHS: Berle Ross 360-339-4559 or
berle.ross@dshs.wa.gov
GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.
Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.
CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.
VACCINATION REQUIREMENT: In compliance with
Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its
COVID information page.
LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: Enterprise Services offers a wide suite of Language Access Master Contracts that eligible purchasers may find helpful, each one unique to its needs. To search for a master contract, select the
Find current Master Contracts that can be located on the
DES Website.
Written Translation Services:
01618
System Generated Client Letters, DSHS/HCA
04218
Translation Services – Written Word
03116
Communication Access Real-Time Transcription (CART)
15422
Communication Access Transcription (CAT)
American Sign Language (ASL):
03919
Interpreter Services with Independent Contractors
02120
Interpreter Services with Referral Agencies
Spoken Language Interpreter Services:
06821
Scheduling and Coordinating Software Solution
03514
In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819
In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821
In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option
INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access master contracts will require. These requirements are in alignment with
RCW 39.26.300.
American Sign Language (ASL) Interpreter: The Washington State
Office of the Deaf and Hard of Hearing (ODHH) is responsible for quality assurance and data collection. All of the Sign Language Interpreters are Certified Interpreters either through
Registry of Interpreters of the Deaf (RID) or have obtained Board for Evaluation of Interpreters (BEI) credentials. All sign language interpreters are required to obtain an updated background check through Washington State
Department of Social and Health Services (DSHS) Background Check Central Unit (BCCU).
PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the
Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.
DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the
DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.
Register in advance for this meeting:
https://des-wa.zoom.us/meeting/register/tJ0sfumvrj8uHdUEkXzChkiEDARyaTG13mM-
After registering, you will receive a confirmation email containing information about joining the meeting.
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