Washington State Department of Enterprise Services

Contract Summary

Sign Language Interpreter Services - Independent Contractors

Contract #: 03919
Replaces: 08114

Services Available: Sign Language Interpreter Services with Independent Contractors

Description: The Washington State Department of Enterprise Services (DES) in cooperation with Department of Social and Health Services (DSHS) Office of Deaf and Hard of Hearing (ODHH), has established a Master Contract for the purchase of Sign Language Interpreter Services with Independent Contractors. Eligible purchasers are able to procure communication services through face-to-face or remote sign language interpreting services with independent contractors.

Skype for Business/Microsoft Teams, Updox, VSee, Zoom/Zoom for Healthcare, Doxy.me, GoogleG Suite Hangouts Meet, Cisco Webex Meetings/Webex Teams, Amazon Chime, GoToMeeting and Spruce HealthCare Messenger

For Master Contract Terms & Conditions issues, contact DES: Antoinette Wynne 360-407-9390 or antoinette.wynne@des.wa.gov
For ASL Interpreter or ODHH System issues, contact DSHS: Berle Ross 360-339-4559 or berle.ross@dshs.wa.gov

The following awarded contractors are currently available to Washington State purchasers:

Luanne Conner - Vancouver, WA
Shelly Hansen - West Richland, WA
Jane Carr-Kosanovich - Olympia, WA
Michael Kosanovich - Olympia, WA
Polly MacLean - Lakewood, WA
Donna Walker - Spokane, WA

How to use this Contract: Purchasers requesting sign language interpreter services must submit an Interpreter Services Request using the Master Contract Sign Language Interpreter Request form, or Medicaid - Sign Language Interpreter Request form to an awarded independent contractor listed above.

At a minimum submitted interpreter requests should contain:
    1. Date, time, and duration of the Appointment;
    2. Location of the Appointment;
    3. Purchaser’s name, place of business, and contact information;
    4. Name(s) of the Customer(s), to the extent known at the time of the Request;
    5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
    6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
    7. Preferred Interpreter(s) (must be an awarded contractor), if any
    8. A prior authorization number if it is an HCA Medicaid request.

GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.

Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.

CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.

VACCINATION REQUIREMENT: In compliance with Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its COVID information page.

LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: Enterprise Services offers a wide suite of Language Access Master Contracts that eligible purchasers may find helpful, each one unique to its needs. To search for a master contract, select the Find current Master Contracts that can be located on the DES Website.

Written Translation Services:
01618 System Generated Client Letters, DSHS/HCA
04218 Translation Services – Written Word
03116 Communication Access Real-Time Transcription (CART)
15422 Communication Access Transcription (CAT)

American Sign Language (ASL):
03919 Interpreter Services with Independent Contractors
02120 Interpreter Services with Referral Agencies

Spoken Language Interpreter Services:
06821 Scheduling and Coordinating Software Solution
03514 In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option

INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access master contracts will require. These requirements are in alignment with RCW 39.26.300.

American Sign Language (ASL) Interpreter: The Washington State Office of the Deaf and Hard of Hearing (ODHH) is responsible for quality assurance and data collection. All of the Sign Language Interpreters are Certified Interpreters either through Registry of Interpreters of the Deaf (RID) or have obtained Board for Evaluation of Interpreters (BEI) credentials. All sign language interpreters are required to obtain an updated background check through Washington State Department of Social and Health Services (DSHS) Background Check Central Unit (BCCU).

PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.

DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.

Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.

Effective Date: 04-01-2020
Est. Annual Worth: $0
Current Term Ends On: 03-31-2026
Final Term Ends On: 03-31-2026
Commodity Code(s): 961-17, 961-46, 961-67
Diversity: 0% WBE 0% MBE
# of Bids Received: 7

Contact Info:
Antoinette Wynne
(360) 490-8570

Secondary Contact Info:
DES Language Access Program
(360) 490-8570

Who Can Use This Contract?

  • Pricing & Ordering
  • Original Solicitation Document
  • Combined Q&A
  • Original Solicitation Amendment 1
  • Original Solicitation Amendment 2
  • Bid Tab
  • Roxie Andrews
  • DES Language Access Guide

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences
DONNA S. WALKER, LLC w80869 Small Business Contract
JANE A. KOSANOVICH w59513 Small Business Contract
LUANNE CONNER w1044 Small Business Contract
MICHAEL E. KOSANOVICH w22436 Small Business Contract
POLLY L. MACLEAN, CSC w22442 Small Business Contract

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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