Contract Summary

Sign Language Interpreter Services - Independent Contractors
See vendors on this contract and their certifications

Contract #: 03919
Replaces: 08114

IMPORTANT NOTICE: DES is aware there is a nationwide shortage of in-person (on-site) language access services. Requests may result in longer wait times.

Contract Scope This Statewide Contract is for Sign Language Interpreter Services through Independent Contractors. Under this statewide contract a sign language interpreter will accurately convey messages between two different languages. The interpreter is there for both deaf and hearing individuals. The act of interpreting occurs when a hearing person speaks, and an interpreter renders the speaker's meaning into sign language, or other forms used by the deaf party(ies). The interpreting also happens in reverse: when a deaf person signs, an interpreter renders the meaning expressed in the signs into the oral language for the hearing party, which is sometimes referred to as voice interpreting or voicing.

Interpreting services can be delivered in multiple modalities. This contract offers the following:
    • In-Person Interpreting (IPI).
    • Video Interpreting (VI) or Video Relay Service (VRS)

This statewide contract does not include:
    • Over-The-Phone Interpreting (OPI).
    • Video Remote Interpreting (VRI).

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

How to Use this Contract

    1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
    2. Contractors may not provide services outside of the scope of their respective category modalities.
    3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
    4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
    5. Payment for services is paid for by the Purchaser’s fiscal department.
    6. Contact the Contract Administrator listed below with any further questions.

Purchasers requesting sign language interpreter services are encouraged to submit an Interpreter Services Request using the Statewide Contract Sign Language Interpreter online request, OR the Sign Language Interpreter Request form.
At a minimum submitted interpreter requests should contain:
    1. Date, time, and duration of the Appointment;
    2. Location of the Appointment;
    3. Purchaser’s name, place of business, and contact information;
    4. Name(s) of the Customer(s), to the extent known at the time of the Request;
    5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
    6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
    7. Preferred Interpreter(s) (must be an awarded contractor), if any
    8. A prior authorization number if it is an HCA Medicaid request.

Learn more about the Sign Language Interpreter Contracts and Resources Program.

View the Ordering Instructions for this contract and learn more about available services.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors

Luanne Conner - Vancouver, WA
Pricing | Contract | Amendments

Shelly Hansen - West Richland, WA
Pricing | Contract | Amendments

Jane Carr-Kosanovich - Olympia, WA
Pricing | Contract | Amendments

Michael Kosanovich - Olympia, WA
Pricing | Contract | Amendments

Polly MacLean - Lakewood, WA
Pricing | Contract | Amendments

Donna Walker - Spokane, WA
Pricing | Contract | Amendments

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.

Effective Date: 04-01-2020
Est. Annual Worth: $0
Current Term Ends On: 03-31-2026
Final Term Ends On: 03-31-2026
Commodity Code(s): 961-17, 961-46, 961-67
Diversity: 0% WBE 0% MBE
# of Bids Received: 7

Contact Info:
DES Language Access Program
(360) 490-8570

Secondary Contact Info:
Team Apple
(360) 407-8033

Who Can Use This Contract?
>>>> Vendor and Contract Performance Feedback Form
>>>> Please send an email request to the Contract Manager for copies of any submitted feedback

  • DES Language Access Ordering Instructions
  • Donna Walker Pricing Sheet
  • Jane Carr-Kosanovich Pricing Sheet
  • Luanne Connor Pricing Sheet
  • Michael Kosanovich Pricing Sheet
  • Polly MacLean Pricing Sheet
  • Shelly Hansen Pricing Sheet
  • Donna Walker Amendments
  • Donna Walker Contract
  • Jane Carr-Kosanovich Amendments
  • Jane Carr-Kosanovich Contract
  • Luanne Conner Amendments
  • Luanne Conner Contract
  • Michael Kosanovich Amendments
  • Michael Kosanovich Contract
  • Polly MacLean Amendments
  • Polly MacLean Contract
  • Shelly Hansen Amendments
  • Shelly Hansen Contract
  • Original Solicitation Document
  • Combined Q&A
  • Original Solicitation Amendment 1
  • Original Solicitation Amendment 2
  • Bid Tab
  • Roxie Andrews
  • Donna Walker Winning Bid
  • Jane Carr-Kosanovich Winning Bid
  • Luanne Conner Winning Bid
  • Michael Kosanovich Winning Bid
  • Polly MacLean Winning Bid
  • Shelly Hansen Winning Bid
  • FAQ
  • DES Language Access Guide
  • Interpreter Request Form

Vendor Vendor # OMWBE Small Business Veteran Considerations / Preferences Award Type
DONNA S. WALKER, LLC w80869 Small Business Contract Main
JANE A. KOSANOVICH w59513 Small Business Contract Main
LUANNE CONNER w1044 Small Business Contract Main
MICHAEL E. KOSANOVICH w22436 Small Business Contract Main
POLLY L. MACLEAN, CSC w22442 Small Business Contract Main
SHELLY HANSEN, LLC w65683 Small Business Contract Main

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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