Washington State Department of Enterprise Services

Contract Summary


Customer Survey Services
This contract is Two-Tiered


Contract #: 06014
Replaces: 32206

The term “Survey” refers to a sampling, or partial collection of facts, figures, or opinions taken and used to approximate or indicate what a complete collection and analysis might reveal. The phrase “Customer Survey Services” includes the application of professional services by qualified consultants in one or more of the following areas: development of the survey instrument, data collection (including web-based, telephone, mailing, in-person, etc.), data review and analysis, facilitation of focus groups, presentation of results, etc. (see below).

Examples of Services Provided to Customers
Specific work requirements will be developed by Customers in the Second-Tier Solicitations they issue. Purchasers may address a variety of Customer Survey Service projects. The following are examples of the types of services that might be requested by Customers under awarded contracts. These examples are by no means all inclusive of the types of projects that may develop.
- Initial project review meeting with Customer to define survey needs and requirements
- Development of the survey instrument(s)
- Data collection
- Data review and analysis
- Facilitation of focus groups, journey maps or customer interviews
- Presentation of results to agency
- Delivery of final products/results of project
- Advise and assist Customer in designing and administering feedback mechanisms
- Guide or assist agency with effective use of the research results
- Conduct focus groups or other methods of soliciting customer feedback as it relates to internal operations



***What are 2-Tier Contracts?***
DES manages multiple 2-Tier Contracts for non-IT professional services. These non-IT 2-Tier Contracts work like this:
• Tier 1: General (wide) category scope procurement is posted and completed by Enterprise Services to Pre-Qualify Bidders with in a category (example Facilitators & Facilitation Services, Organizational Development)
• Tier 2: Detailed (specific) scope project procurement posted and completed by the Purchaser to award work to one (1) or more Pre-Qualified Bidders/Contractors as established in Tier 1.

***2nd Tier Process***
When it comes to the Tier 2 process, purchasers have 2 options, depending on the size of the project. It is important to follow the process outlined below to ensure that competition is happening as required by RCW 39.26.

Option 1: Rapid Selection – For small projects under $10,000 (excluding sales tax) or $13,000 (excluding sales tax) if the purchase is being made from a microbusiness, minibusiness or small business as defined by RCW 39.26.010, Purchasers can complete a Rapid Selection Award (no competition required). You can also find more information by reviewing Policy # DES-125-03.
Option 2: Tier 2 Solicitation– For larger projects (over the $10k & $13k ceilings explained in Option 1) purchasers must complete a Tier 2 Solicitation. Details on the 2nd Tier solicitation can be found in the Tier 2 Handbook (under the "Resources" drop-down list below).





Current Term Start Date: 03-01-2016
Award Date: 03-01-2016
Est. Annual Worth: $33,318
Current Term Ends On: 02-28-2022
Final Term Ends On: 02-28-2022
Commodity Code(s): 918-12, 961-20, 961-60
Diversity: 0% WBE 0% MBE
# of Bids Received: 26


Contact Info:
Clayton Long
(360) 407-8508
clayton.long@des.wa.gov

Secondary Contact Info:
Team D
(360) 407-2215
descprmenvironprotec@des.wa.gov


Who Can Use This Contract?


  • Rates & Points of Contact
  • Specifications
  • 5 Circles Enterprises - K & Amd
  • Anthro-Tech, Inc - K & Amd
  • Applied Research NW - K & Amd
  • Brown, Bortz & Coddington - K & Amd
  • Community Attributes - K & Amd
  • Elway Research - K & Amd
  • Evaluation Specialists - K & Amd
  • ForeSee Results - K & Amd
  • Great Lakes Marketing - K & Amd
  • Hardwick Research - K & Amd
  • IMPAQ International - K & Amd
  • Issues & Answers Network - K & Amd
  • Lighthouse for the Blind - K & Amd
  • Lincoln Park - K & Amd
  • Mark Damian Duda - K & Amd
  • National Research - K & Amd
  • NW Research Group - K & Amd
  • Pacific Market Research - K & Amd
  • PCG Enterprises - K & Amd
  • PRR - K & Amd
  • Public Consulting Group - K & Amd
  • Public Knowledge - K & Amd
  • Slalom LLC - K & Amd
  • Social & Economic Sciences @ WSU - K & Amd
  • Strategic Research - K & Amd
  • Strobel - K & Amd
  • The Connections Group - K & Amd
  • Westat - K & Amd
  • WWU - K & Amd
  • Solicitation Documents
  • Original Solicitation Amendments
  • Bid Tabs
  • Memo to File
  • Tier 2 Handbook

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business
5 CIRCLES ENTERPRISES LLC W16947 Small Business Contract
ANTHRO-TECH, INC. W5430 W Small Business Contract
APPLIED RESEARCH NORTHWEST, LLC W7923 Small Business Contract
BROWNE, BORTZ & CODDINGTON, INC. W42132
COMMUNICATION RESOURCES NORTHWEST L.L.C. W196 W Small Business Contract
COMMUNITY ATTRIBUTES INC W10097 Small Business Contract
ELWAY RESEARCH, INC. W8486
EVALUATION SPECIALISTS W48568
FORESEE RESULTS INC W59281
GREAT LAKES MARKETING ASSOCIATES INC. W12821
HARDWICK RESEARCH W3917 W Small Business Contract
IMPAQ INTERNATIONAL, LLC W46876
IPSOS LP W34252
ISSUES & ANSWERS NETWORK, INC. W8456
LINCOLN PARK STRATEGIES W54556
MARK DAMIAN DUDA AND ASSOCIATES W155
NORTHWEST RESEARCH GROUP LLC W43861 W Small Business Contract
PACIFIC MARKET RESEARCH W5577 Small Business Contract
PCG ENTERPRISES W41463
PRR, INC. W250 W Small Business Contract
PUBLIC CONSULTING GROUP, INC. W7015
PUBLIC KNOWLEDGE, LLC W919 Small Business Contract
SLALOM LLC W4895
SOCIAL & ECONOMIC SCIENCES RESEARCH CENTER @ WSU W8546
STRATEGIC RESEARCH ASSOCIATES LLC W1388 Veteran Owned Business Contract
STROBEL CONSULTING W55207
THE CONNECTIONS GROUP W10023 Small Business Contract
THE LIGHTHOUSE FOR THE BLIND, INCORPORATED W37439
WESTAT W28457
WESTERN WASHINGTON UNIVERSITY W16756

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned |
  • V = Certfied Veteran Owned |
  • S = Self Certified Small

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business

Two Tier Contract:
A Two-Tier Contract is a prequalified bidder pool arranged in specific categories. The first tier creates the pool of qualified vendors. The second tier is a competition that includes a specific Statement of Work, final vendor selection, and contract.


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