Contract Summary

Contract Expiring:This contract is set to expire on 2/28/2022, and DES does not intend to rebid this contract at this time. Once this contract expires, Purchasers may use their own purchasing authority to procure this commodity. If you have any questions, please contact the Contract Specialist in the contract information section below.

Contract Description/Scope
The term “Survey” refers to a sampling, or partial collection of facts, figures, or opinions taken and used to approximate or indicate what a complete collection and analysis might reveal. The phrase “Customer Survey Services” includes the application of professional services by qualified consultants in one or more of the following areas: development of the survey instrument, data collection (including web-based, telephone, mailing, in-person, etc.), data review and analysis, facilitation of focus groups, presentation of results, etc. (see below).

Examples of Services Provided to Customers
Specific work requirements will be developed by Customers in the Second-Tier Solicitations they issue. Purchasers may address a variety of Customer Survey Service projects. The following are examples of the types of services that might be requested by Customers under awarded contracts. These examples are by no means all inclusive of the types of projects that may develop.
- Initial project review meeting with Customer to define survey needs and requirements
- Development of the survey instrument(s)
- Data collection
- Data review and analysis
- Facilitation of focus groups, journey maps or customer interviews
- Presentation of results to agency
- Delivery of final products/results of project
- Advise and assist Customer in designing and administering feedback mechanisms
- Guide or assist agency with effective use of the research results
- Conduct focus groups or other methods of soliciting customer feedback as it relates to internal operations

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***What are 2-Tier Contracts?***
DES manages multiple 2-Tier Contracts for non-IT professional services. These non-IT 2-Tier Contracts work like this:
• Tier 1: General (wide) category scope procurement is posted and completed by Enterprise Services to Pre-Qualify Bidders with in a category (example Facilitators & Facilitation Services, Organizational Development)
• Tier 2: Detailed (specific) scope project procurement posted and completed by the Purchaser to award work to one (1) or more Pre-Qualified Bidders/Contractors as established in Tier 1.

***2nd Tier Process***
When it comes to the Tier 2 process, purchasers have 2 options, depending on the size of the project. It is important to follow the process outlined below to ensure that competition is happening as required by RCW 39.26.

Option 1: Rapid Selection – For small projects under $30,000 (excluding sales tax) or $40,000 (excluding sales tax) if the purchase is being made from a microbusiness, minibusiness or small business as defined by RCW 39.26.010, Purchasers can complete a Rapid Selection Award (no competition required). You can also find more information by reviewing Policy # DES-125-03.
Option 2: Tier 2 Solicitation– For larger projects (over the $30k & $40k ceilings explained in Option 1) purchasers must complete a Tier 2 Solicitation. Details on the 2nd Tier solicitation can be found in the Tier 2 Handbook (under the "Resources" drop-down list below).

View Pricing & Ordering to learn more about available services.

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