Washington State Department of Enterprise Services

Contract Summary

Spoken Language Interpreter Services - OPI, and VRI

Contract #: 02819
Replaces: 05614

This contract is set to expire. Enterprise Services is developing a new solicitation to replace this contract.

Contract Scope This Statewide Contract is for Spoken Language Interpreter Services for Over the Phone Interpreter Services (OPI) and Video Remote Interpreter Services (VRI) through on-demand and pre-scheduled options for spoken languages. Language interpretation is the method of converting a spoken message into another language, keeping the meaning of the source language content. A language interpreter must not only interpret the meaning, but also tone and intent of the source message into the target language.

This Statewide Contract is constructed with two (2) categories:
Category 1: OPI. Over the Phone Interpreter Services are provided through a single toll-free number accessible through typical telephone connections, such as cell phones and landlines, for one, two, or three languages. Contractor shall seek clarification as necessary from Purchaser. This can be On-Demand, or Pre-Scheduled.
Category 2: VRI. Video Remote Interpreter Services are provided through a VRI application at no additional cost to Purchaser through a web portal on a computer, smart phone, or tablet. Contractor shall ensure the VRI application is browser neutral and compatible with the most common internet browsers and operating systems. Contractor must also ensure capability with older versions, preferably three (3) historical versions of the common internet browsers and operating systems. This can be On-Demand, or Pre-Scheduled.

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

Secondary Contract Option Please use the contractors on this Contract as your primary option. The NASPO Cooperative is a secondary option to provide additional contractors that we currently do not have on this Contract. The secondary options can be found under Contract 09821.

How to Use this Contract
   1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
   2. Contractors may not provide services outside of the scope of their respective category modalities.
   3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
   4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
   5. Payment for services is paid for by the Purchaser’s fiscal department.
   6. Contact the Contract Administrator listed below with any further questions.

View the Ordering & Pricing Instructions for this contract and learn more about available services.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors

John Drugan | John.Drugan@lionbridge.com | (978) 964-9550
Pricing | Contract | Amendment

Corporate Translation Services, Language Link (CTS)
Heather Harris | Sales@language.link | (360) 433-0449
Pricing | Contract | Amendment

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.

Effective Date: 03-03-2020
Est. Annual Worth: $2,000,000
Current Term Ends On: 03-03-2024
Final Term Ends On: 03-03-2026
Commodity Code(s): 961-17, 961-46
Diversity: 0% WBE 0% MBE
# of Bids Received:

Contact Info:
Antoinette Wynne
(360) 490-8570

Secondary Contact Info:
DES Language Access Program
(360) 490-8570

Who Can Use This Contract?

  • Language Link Order Form
  • Lionbridge Order Form
  • Ordering & Pricing Instructions
  • Language Link Amendment
  • Language Link Contract
  • Lionbridge Amendment
  • Lionbridge Contract
  • Original Solicitation Documents
  • Original Solicitation Amendments
  • Bid Tab
  • Memo to File
  • Language Link Winning Bid
  • Lionbridge Winning Bid
  • DES Language Access Guide

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

Network Connection