Washington State Department of Enterprise Services

Contract Summary


Spoken Language Interpreter Services - Over the Phone & Video Remote


Contract #: 02819
Replaces: 05614
Contract Type: MASTER CONTRACT

This Master Contract is for spoken language interpreter services for over the phone interpreter (OPI) and video remote (VRI) through on-demand and pre-scheduled options. Services are for Purchasers and their Limited English Proficiency (LEP) clients (clients) who need interpreters services because they are uncomfortable speaking English or their English is not clearly understood. OPI and VRI services will facilitate communication between clients and Purchasers through a remote spoken language interpreter when an on-site interpreter is not available or is cost prohibitive.

To setup accounts, see document "Pricing, Ordering, and Master Contract" listed under "Current Documents" below. Purchasers must complete and return each Contractor's respective Account Setup Form. Expect up to 48 hours to complete account setup.


Contractors Contact Information:

Lionbridge
Name: John Drugan | Phone: 978-964-9550
Email: John.Drugan@lionbridge.com

Language Link (CTS)
Name: Heather Harris | Phone: 360-433-0449
Email: Sales@language.link


Secondary Option

The Department of Enterprise Services (DES) has signed Participating Addendums (PA) with Contractors on this NASPO Cooperative to provide On-Demand Remote Interpretation Services including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI) services. Services are for Purchasers and their Limited English Proficiency (LEP) clients (clients) who need interpreters’ services because they are uncomfortable speaking English, or their English is not clearly understood. OPI and VRI services will facilitate communication between clients and Purchasers through a remote spoken language interpreter when an on-site interpreter is not available or is cost prohibitive.

Please use the contractors on this Master Contract as your primary option. The NASPO Cooperative is a secondary option to provide additional contractors that we currently do not have on this Master Contract. The secondary options can be found under Master Contract 09821.




DES offers an additional suite of language access Master Contracts that eligible purchasers may also find helpful:

04218 Translation Services – Written Word
03514 Interpreter Services, Spoken (Certified and Non)
02819 Spoken Language Interpreter Services, Over the Phone and Video Remote
03116 Communication Access Real-Time Transcription


Effective Date: 03-03-2020
Est. Annual Worth: $2,000,000
Current Term Ends On: 03-03-2023
Final Term Ends On: 03-03-2026
Commodity Code(s): 961-17, 961-46
Diversity: 0% WBE 0% MBE
# of Bids Received:


Contact Info:
Antoinette Wynne
(360) 407-9390
antoinette.wynne@des.wa.gov

Secondary Contact Info:
Team Apple
(360) 407-8033
DESContractsTeamApple@des.wa.gov


Who Can Use This Contract?


  • Pricing, Ordering, and Master Contract
  • Original Solicitation Documents
  • Memo to File

This Contract has no Resource Documents

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences
CORPORATE TRANSLATION SERVICES, INC W4913
LIONBRIDGE TECHNOLOGIES, INC. w43292

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.



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