Contract Summary

Spoken Language Interpreter Services - OPI and VRI
See vendors on this contract and their certifications

Contract #: 02819
Replaces: 05614

Contract Scope This Statewide Contract is for Spoken Language Interpreter Services for Over the Phone Interpreter Services (OPI) and Video Remote Interpreter Services (VRI) through on-demand and pre-scheduled options for spoken languages. Language interpretation is the method of converting a spoken message into another language, keeping the meaning of the source language content. A language interpreter must not only interpret the meaning, but also tone and intent of the source message into the target language.

This Statewide Contract is constructed with two (2) categories:
Category 1: OPI. Over the Phone Interpreter Services are provided through a single toll-free number accessible through typical telephone connections, such as cell phones and landlines, for one, two, or three languages. Contractor shall seek clarification as necessary from Purchaser. This can be On-Demand, or Pre-Scheduled.
Category 2: VRI. Video Remote Interpreter Services are provided through a VRI application at no additional cost to Purchaser through a web portal on a computer, smart phone, or tablet. Contractor shall ensure the VRI application is browser neutral and compatible with the most common internet browsers and operating systems. Contractor must also ensure capability with older versions, preferably three (3) historical versions of the common internet browsers and operating systems. This can be On-Demand, or Pre-Scheduled.

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

Secondary Contract Option Please use the contractors on this Contract as your primary option. The NASPO Cooperative is a secondary option to provide additional contractors that we currently do not have on this Contract. The secondary options can be found under Contract 09821.

How to Use this Contract
   1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
   2. Contractors may not provide services outside of the scope of their respective category modalities.
   3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
   4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
   5. Payment for services is paid for by the Purchaser’s fiscal department.
   6. Contact the Contract Administrator listed below with any further questions.

Note: If using VRI services, check with your agency IT department to verify if a security design review is required prior to scheduling services.

View the Ordering Instructions for this contract and learn more about available services.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors

Marcia Stankard | | (978) 964-4734
Pricing | Order Form | Contract | Amendment

Corporate Translation Services, Language Link (CTS)
Heather Harris | | (360) 433-0449
Pricing | Order Form | Contract | Amendment

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.

Effective Date: 03-03-2020
Est. Annual Worth: $2,000,000
Current Term Ends On: 03-03-2025
Final Term Ends On: 03-03-2026
Commodity Code(s): 961-17, 961-46
Diversity: 0% WBE 0% MBE
# of Bids Received:

Contact Info:
DES Language Access Program
(360) 490-8570

Secondary Contact Info:
Team Apple
(360) 407-8033

Vendor and Contract Performance Feedback Form
Please send an email request to the Contract Manager for copies of any submitted feedback
See the list of customers and vendors for the contract

Who Can Use This Contract?

  • DES Language Access Ordering Instructions
  • Language Link Order Form
  • Language Link Pricing Sheet
  • Lionbridge Order Form
  • Lionbridge Pricing Sheet
  • Language Link Amendments
  • Language Link Contract
  • Lionbridge Amendments
  • Lionbridge Contract
  • Original Solicitation Documents
  • Original Solicitation Amendments
  • Bid Tab
  • Memo to File
  • Language Link Winning Bid
  • Lionbridge Winning Bid
  • FAQ
  • DES Language Access Guide
  • Memorandum June 2023

Vendor Vendor # OMWBE Small Business Veteran Considerations / Preferences Award Type

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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