Washington State Department of Enterprise Services

Contract Summary

Spoken Language Interpreter Services - IPI, OPI, and VRI (NASPO)

Contract #: 09821
Contract Type: COOPERATIVE

NASPO Cooperative Lead State: New Mexico

The Department of Enterprise Services (DES) has signed Participating Addendums (PA) with Contractors on this NASPO Cooperative to provide On-Demand Remote Interpretation Services including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI) services. Services are for Purchasers and their Limited English Proficiency (LEP) clients (clients) who need interpreters’ services because they are uncomfortable speaking English, or their English is not clearly understood. OPI and VRI services will facilitate communication between clients and Purchasers through a remote spoken language interpreter when an on-site interpreter is not available or is cost prohibitive.

Please use Master Contract 02819 contractors as your primary option. This NASPO Cooperative is as a secondary option to provide additional contractors that we currently do not have on our Master Contract 02819.

The following services are included in the PA with Contractors for this NASPO Cooperative contract agreement. Over the Phone Interpreting (or OPI) means off-site interpreting services provided via telephone – vendors awarded this category should be able to provide interpreting services for any known language. Video Remote Interpreting (or VRI) means off-site interpreting services provided through videoconferencing technology equipment and a high-speed internet connection with sufficient bandwidth – vendors awarded in this category should be able to provide interpreting services for American Sign Language (ASL) among other languages as listed in each NASPO Master Agreement.

The following service is not included in the PA with contractors for this NASPO contract agreement. Document Translation is the act of rendering a written communication from one language to another. Please use DES Master Contract Master Contract 04218.

ACCOUNT SETUP. Email the Contractor to setup account. Purchasers have multiple options as to how to organize their account permissions and codes.

• OPI – Once Purchaser account is set up, Purchaser may utilize the OPI services as they require.
• VRI – Once Purchaser account is set up, Purchaser will need to utilize their computer, tablet or phone to receive services. For information on data see Washington State Office of Chief Information Officer (OCIO) Policy 141.10 – Securing Information Technology Assets Standards located at https://ocio.wa.gov/policy/securing-information-technology-assets-standards..
• Training – Contractor will provide training resources, at no cost, for how to use their services.
• Language Identification – Contractor provides, at no cost resources, for the Purchaser to use when identifying a client’s language.

Contractors Contact Information:

Global Interpreting Network, Inc.
28546 Constellation Road
Valencia, CA 91355
Master Agreement.
Amendment One.
Participating Addendum.
Contractor’s Website: www.globalinterpreting.com
Name: Joe Villatoro | Telephone: (866) 397-9288 | Fax: (818) 510-4739
Email: clientservices@globalinterpreting.com
(Please also include the following contact on all requests)
Name: Hector Fuentes | Telephone: (866) 397-9288 | Fax: (818) 510-4739
Email: hfuentes@globalinterpreting.com

MasterWord Services, Inc.
303 Stafford Street
Houston, TX 77079-2340
Master Agreement.
Attachment C: Cost.
Amendment One.
Participating Addendum.
Contractor’s Website: www.masterword.com
Name: Customer Service | Telephone: (281) 589-0810 | Fax: (281) 589-1104
Email: Service Orders or Service Orders

Voiance Language Services, LLC.
5780 N. Swan Road
Tucson, AZ 85718
Master Agreement.
Attachment C: Cost.
Amendment One.
Amendment Two.
Participating Addendum.
Contractor’s Website: www.voiance.com
Name: Bill Martin | Telephone: (520) 573-2367
Email: Bbmartin@voiance.com

GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.

Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.

CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.

VACCINATION REQUIREMENT: In compliance with Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its COVID information page.

LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: Enterprise Services offers a wide suite of Language Access Master Contracts that eligible purchasers may find helpful, each one unique to its needs. To search for a master contract, select the Find current Master Contracts that can be located on the DES Website.

Written Translation Services:
01618 System Generated Client Letters, DSHS/HCA
04218 Translation Services – Written Word
03116 Communication Access Real-Time Transcription (CART)
15422 Communication Access Transcription (CAT)

American Sign Language (ASL):
03919 Interpreter Services with Independent Contractors
02120 Interpreter Services with Referral Agencies

Spoken Language Interpreter Services:
06821 Scheduling and Coordinating Software Solution
03514 In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option

INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access master contracts will require. These requirements are in alignment with RCW 39.26.300.

Spoken Language Interpreter: Acceptable industry standards and expectations include the Washington State Department of Social and Health Services (DSHS) Language Testing and Certification Program (LTC) or Authorization, guidelines outlined by the American Translation Association (ATA) for Interpreters, the Certification Commission for Healthcare Interpreters, or the National Board for Certification of Medical Interpreters. Interpreters trained through accredited higher education institution (university or college) programs, which are widely accepted by industry experts, the interpreter community, and by Washington State Purchasers are also acceptable.

PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.

DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.

Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.

If you have any questions, please contact our Language Access Program Team.

Contracts Specialist:
Lawrence (Larry) Lim (he/him), Lawrence.Lim@des.wa.gov

Program Manager, Language Access Analyst:
Antoinette Wynne (she/her), Antoinette.Wynne@des.wa.gov

Effective Date: 09-02-2021
Est. Annual Worth: $0
Current Term Ends On: 03-03-2023
Final Term Ends On: 11-03-2024
Commodity Code(s): 961-17, 961-46, 961-75
Diversity: 0% WBE 0% MBE
# of Bids Received:

Contact Info:
Antoinette Wynne
(360) 490-8570

Secondary Contact Info:
Polina Boyle
(360) 407-9339

Who Can Use This Contract?

  • Pricing & Ordering
  • PA Master Word
  • PA Global

This Contract has no Historical Documents
  • DES Language Access Guide
Historical Documents:
This Contract has no Historical Documents

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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