Contract Summary


Spoken Language Interpreter Services - IPI, OPI, and VRI (Non-CBA)
Executive Order 18-03
See vendors on this contract and their certifications

Contract #: 18222
Replaces: 02819
Contract Type: STATEWIDE CONTRACT


CONTRACT SCOPE: Spoken Language Interpreter Services that are delivered through In-Person Interpreting (“IPI”), Over The Phone Interpreting (“OPI”), and via Video-Remote Interpreting (“VRI”) by professional interpreters for Non-Bargaining Unit Work and/or not subject to the Collective Bargaining Agreement (CBA) for Language Access Providers. All interpretation will be done via consecutive interpretation mode.

This Statewide Contract is constructed into three (3) categories:

Category 1: In Person Interpreting (IPI)
    • Prescheduled Standard
    • Prescheduled Rush
Category 2: Over the Phone Interpreting (OPI)
    • Prescheduled Standard
    • Prescheduled Rush
    • On Demand
Category 3: Video Remote Interpreting (VRI)
    • Prescheduled Standard
    • Prescheduled Rush
    • On Demand

Services within this Contract do not include transcription or other interpreter services (e.g., Sign Language) as these services are available under other contracts.

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

This contract includes subcontractors/authorized resellers/authorized distributors who are certified as WA State small, OMWBE, or Veteran-owned. Some contractors may have multiple certifications. See the links at the bottom of the page for all subcontractors and their certifications. Note: not all subcontractors/resellers/distributors are certified.

How to Use this Contract
   1. Review the Awarded Contractor Information section below to find pricing, services, location, and contact information for each Contractor.
   2. Contractors may not provide services outside of the scope of their respective category modalities.
   3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract 18222.
   4. Contact the contractor sales representatives directly to consult about their services, quotes, and place orders.
   5. Payment for services is paid for by the Purchaser’s fiscal department.
   6. Contact the Contract Administrator listed below with any further questions.

Note: If using VRI services, check with your agency IT department to verify if a security design review is required prior to scheduling services.

View the Ordering Instructions for this contract and learn more about available services.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors

911 Interpreters, Inc.
Awarded Categories: OPI & VRI
Liliana Montoya | liliana@911interpreters.com | (866) 810-0911 / Ext 1028
Pricing | Contract

Anglo Language
[Reserved Award - This contract was awarded as a result of a reserved award made available to small or veteran businesses. This Contractor may not be available for the use of federal funds.]
Awarded Categories: OPI & VRI
Gloria Herrera | anglolanguage14@gmail.com | (206) 498-5069
Pricing | Contract | Amendment

Corp Translation Services dba Language Link
Awarded Categories: OPI & VRI
Sarah Gamble | sales@language.link | (360) 433-0441
Pricing | Contract | Amendment

Jrivera Associates, Inc.
[Reserved Award - This contract was awarded as a result of a reserved award made available to small or veteran businesses. This Contractor may not be available for the use of federal funds.]
Awarded Categories: OPI & VRI
José R. Rivera | mrr@jriva.com | (209) 405-0951
Pricing | Contract

Lionbridge Global Solutions II Inc.
Awarded Categories: OPI & VRI
John Drugan | John.Drugan@Lionbridge.com | (781) 801-2929
Pricing | Contract | Amendment

Northwest Interpreters Inc. dba NWI Global
Awarded Categories: IPI – All Regions
Vic Marcus | vmarcus@nwiglobal.com | (360) 566-0492 ext 305
Pricing | Contract | Amendment

Prisma International Inc.
Awarded Categories: OPI/VRI and IPI - All Regions
Heidi Lipp-Smith | wa.interpretation@prisma.com | (360) 252-9299
Pricing | Contract | Amendment

Universal Language Service Inc.
Awarded Categories: OPI/VRI and IPI - All Regions
Elena Vasiliev or Kristin Van Dyke | Management@ulsonline.net | (888) 462-0500 or (425) 450-7020
Pricing | Contract

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows State of Washington Current Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.


Effective Date: 12-11-2023
Est. Annual Worth: $3,570,211
Current Term Ends On: 12-11-2026
Final Term Ends On: 12-11-2031
Commodity Code(s): 961-17, 961-46, 961-75, 838-91
Diversity: 0% WBE 0% MBE
# of Bids Received:


Contact Info:
DES Language Access Program
(360) 490-8570
DESLanguageAccess@des.wa.gov

Secondary Contact Info:
Team Apple
(360) 407-8033
descontractsteamapple@des.wa.gov


Who Can Use This Contract?


  • DES Language Access Ordering Instructions
  • Pricing & Ordering
  • 911 Interpreters Contract
  • Anglo Contract
  • Anglo Language Amendment
  • JRivera Contract
  • Language Link Amendment
  • Language Link Contract
  • Lionbridge Amendment
  • Lionbridge Contract
  • NWI Contract
  • NWI Global Amendment
  • Prisma Contract
  • Prisma International Amendment
  • Universal Contract
  • Original Solicitation Documents
  • Original Solicitation Amendments
  • Bid Tab
  • 911 Interpreters Winning Bid
  • Anglo Language Winning Bid
  • JRivera Winning Bid
  • Language Link Winning Bid
  • Lionbridge Winning Bid
  • NWI Winning Bid
  • Prisma Winning Bid
  • ULS Winning Bid
  • DES Language Access Guide
  • Memorandum June 2023

Vendor Vendor # OMWBE Small Business Veteran Considerations / Preferences Award Type
JRIVERA ASSOCIATES, INC. W51391 Small Business Contract Executive Order 18-03 Icon Reserved
NORTHWEST INTERPRETERS, INC. W152 Small Business Contract Executive Order 18-03 Icon Main
911 INTERPRETERS INC. W65846 Executive Order 18-03 Icon Main
CORPORATE TRANSLATION SERVICES, LLC W4913 Executive Order 18-03 Icon Main
LIONBRIDGE TECHNOLOGIES, INC. W43292 Executive Order 18-03 Icon Main
PRISMA INTERNATIONAL, INC. W72015 Executive Order 18-03 Icon Main
UNIVERSAL LANGUAGE SERVICE, INC. W4717 Executive Order 18-03 Icon Main
ANGLO LANGUAGE W59128 MW Small Business Contract Executive Order 18-03 Icon Reserved

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.



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