Washington State Department of Enterprise Services

Contract Summary

Transcription and Captioning Services - CART

Contract #: 03116
Replaces: 07010

Transcription and Captioning Services also known as Communication Access Real-time Transcription (CART)

This master contract expires on February 20, 2023. Enterprise Services is in the process of developing a new solicitation for Transcription Services. For the most current information on the development of the new soliciation please refer to 15422 Communication Access Transcription (CAT)

This Master Contract is for Communication Access Real-Time Transcription (CART) Services. The National Court Reporters Association (NCRA) describes CART services as “the instant translation of the spoken word into English text using a stenotype machine, notebook computer and realtime software.” The text produced by the CART service can be displayed on an individual’s computer monitor, projected onto a screen, combined with a video presentation to appear as captions, or otherwise made available using other transmission and display systems. This Master Contract is constructed with five (5) categories:

Local CART – The real-time conversion of spoken word into written text, displayed on a screen for the audience, done on-site while communication is taking place.
Remote CART – The real-time conversion of communications into written text, displayed on a screen for the audience, done remotely with use of audio/video relay equipment.
Real-Time (Open) Captioning – The real-time placement of text upon a live stream, relaying what is being communicated.
Post-Webinar (Closed) Captioning – The placement of written text relaying what was being communicated on a previously recorded Webinar or other presentation typically saved on a media file.
Post-Production (Closed) Captioning – The placement of written text conveying what was being communicated on a previously recorded presentation saved on a DVD or CD.

GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.

Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.

CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.

VACCINATION REQUIREMENT: In compliance with Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its COVID information page.

LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: We offer a wide suite of language access master contracts that eligible purchasers may use, based on their unique needs. To search for a master contract, select the Find current Master Contracts that can be located on the DES Website. The planned procurement page identifies upcoming contracting opportunities. Vendors interested in being notified of Washington State bid opportunities must register with Washington's Electronic Business Solution (WEBS).

Written Translation Services:
01618 System Generated Client Letters, DSHS/HCA
04218 Translation Services – Written Word
03116 Communication Access Real-Time Transcription (CART)
15422 Communication Access Transcription (CAT)

American Sign Language (ASL):
03919 Interpreter Services with Independent Contractors
02120 Interpreter Services with Referral Agencies

Spoken Language Interpreter Services:
06821 Scheduling and Coordinating Software Solution
03514 In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option

PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.

DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.

Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.

Effective Date: 02-21-2017
Est. Annual Worth: $90,667
Current Term Ends On: 02-20-2023
Final Term Ends On: 02-20-2023
Commodity Code(s): 961-17, 961-46, 961-72
Diversity: 0% WBE 0% MBE
# of Bids Received: 6

Contact Info:
Antoinette Wynne
(360) 490-8570

Secondary Contact Info:
DES Language Access Program
(360) 490-8570

Who Can Use This Contract?

  • Pricing & Ordering
  • Specifications
  • Contract & Amendments
  • Original Solicitation Documents
  • Original Solicitation Amendments
  • Memo to File

This Contract has no Resource Documents

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences
PROMOTION HOLDINGS GLOBAL, INC. W12364 Small Business Contract

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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