Contract Summary


Transcription and Captioning Services
Executive Order 18-03
See vendors on this contract and their certifications

Contract #: 15422
Replaces: 03116
Contract Type: STATEWIDE CONTRACT

IMPORTANT NOTICE: DES is aware there is a nationwide shortage of in-person (on-site) language access services. Requests may result in longer wait times.

Contract Scope This Statewide Contract is for Transcription and Captioning Services. Transcription and captioning services involve converting audio or video content into written or text form. Transcription involves transcribing spoken words into written form, while captioning involves adding written captions to a video or live presentation.

This Statewide Contract is constructed with three (3) categories:
Category 1: In-person. The real-time conversion of spoken word into written text, displayed on a screen for the audience, done on-site while communication is taking place.
Category 2: Remote. The real-time conversion of communications into written text, displayed on a screen/live stream for the audience, done remotely with use of audio/video relay equipment.
Category 3: Post-production/Post-Webinar (Closed) Captioning. Conversion of communications into written text for services that have already taken place.

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

How to Use this Contract
   1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
   2. Contractors may not provide services outside of the scope of their respective category modalities.
   3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
   4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
   5. Payment for services is paid for by the Purchaser’s fiscal department.
   6. Contact the Contract Administrator listed below with any further questions.

View the Ordering Instructions for this contract and learn more about available services.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors

GLOBO Language Solutions, LLC
Remote Transcription
Kyle Goodson | kyle@helloglobo.com | (215) 563-4118
Pricing | Contract

Karas Enterprises Inc.
Remote Transcription
Cierra Moore | cmoore@karasch.com | (800) 621-5689
Pricing | Contract

Partners Interpreting, LLC
Remote Transcription & In-Person Transcription
T.J. DiGrazia | tjdigrazia@partnersinterpreting.com | (508) 699-1477
Pricing | Contract

Universal Language Service, Inc.
In-Person Transcription
Account Management | accounts@ULSonline.net | (425) 450-7020
Pricing | Contract

VZP Digital Inc.
Remote Transcription & Post-Production / Post-Webinar (Closed) Captioning
John Rein | sales@vzpdigital.com | (720) 482-4012
Pricing | Contract | Order Form |Amendment

Ai-Media Technologies LLC
Remote Transcription & Post Production / Post-Webinar (Closed) Captioning
ka-americas@ai-media.tv | (800) 335-0911
Pricing | Contract

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.


Effective Date: 02-21-2023
Est. Annual Worth: $300,000
Current Term Ends On: 02-21-2028
Final Term Ends On: 02-21-2028
Commodity Code(s): 961-72, 961-67, 600-52, 208-58, 961-17, 961-46, 961-75, 209-58
Diversity: 0% WBE 0% MBE
# of Bids Received:


Contact Info:
DES Language Access Program
(360) 490-8570
DESLanguageAccess@des.wa.gov

Secondary Contact Info:
Team Apple
(360) 407-8033
descontractsteamapple@des.wa.gov


Who Can Use This Contract?
>>>> Vendor and Contract Performance Feedback Form
>>>> Please send an email request to the Contract Manager for copies of any submitted feedback


  • Ai-Media Pricing Sheet
  • DES Language Access Ordering Instructions
  • GLOBO Pricing Sheet
  • Karas Pricing Sheet
  • Partners Pricing Sheet
  • Universal Pricing Sheet
  • VZP Pricing Sheet
  • Ai-Media Contract
  • Globo Contract
  • Karas Contract
  • Partners Interpreting Contract
  • Universal Contract
  • VZP Contract
  • VZP Digital Amendment
  • Original Solicitation Documents
  • Original Solicitation Amendments
  • Ai-Media Winning Bid
  • Globo Winning Bid
  • Karas Winning Bid
  • Partners Interpreting Winning Bid
  • Transcense Winning Bid
  • Universal Winning Bid
  • VZP Digital Winning Bid
  • FAQ
  • DES Language Access Guide

Vendor Vendor # OMWBE Small Business Veteran Considerations / Preferences Award Type
AI-MEDIA TECHNOLOGIES LLC W36780 Executive Order 18-03 Icon Main
GLOBO LANGUAGE SOLUTIONS, LLC W76463 Executive Order 18-03 Icon Main
KARAS ENTERPRISES, INC W16069 Executive Order 18-03 Icon Main
PARTNERS INTERPRETING, LLC W90939 Main
UNIVERSAL LANGUAGE SERVICE, INC. W4717 Main
VZP DIGITAL, INC W90707 Executive Order 18-03 Icon Main

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.



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