Washington State Department of Enterprise Services

Contract Summary

Translation Services - Written Word

Contract #: 04218
Replaces: 04312

This master contract is for Written Word Translation Services. This master contract is constructed with six (6) categories:

CATEGORY 1: Forms, the translation requests of the written materials in the Forms Category are typically official or formal documents of the purchaser entity. A Form is typically a document that collects or distributes information.

CATEGORY 2: Publications, the translations request of the written materials are typically official and formal by nature. A publication is typically an information-sharing document from the purchaser, intended for the distribution to the client community. Publications need to be accessible per the Americans with Disability Act (ADA) requirements.

CATEGORY 3: Auto Generated Text, the translation request of the written materials in the Auto Generated Text Category are typically system supported language text block translations. Contractor shall ensure accurate and professional translations of the requested works. Contractor will receive requests in English that need to be translated in other languages as requested by the purchaser.

CATEGORY 4: General Information Documents, the translations request of the written materials in the General Information Documents Category are typically general information documents provided by Customer to limited English Proficient (LEP) populations. Documents can cover many different topics, including but not limited to technical, legal, educational, medical, economical, and other.

CATEGORY 5: Client Specific or Locally Generated Documents, There are two subcategories of translation request of the written materials in the Client Specific/Locally Generated Documents Category: Fill-In and Full Translation.

CATEGORY 6: Translations for Emergency And Urgent Situations, The translations request of the written materials in the Translation for Emergency and Urgent Situations are emergency translation services required by the Washington Military Department’s Emergency Management Division, the Washington State Department of Health, and other state and local organizations with first responder or emergency management related responsibilities during a disaster or emergency. Contractor shall ensure accurate and professional translations of the requested works. This category is for translation of emergency communications that will be provided to the general public when public health and safety is at risk or potentially at risk, or there is an urgent need to respond in writing to the client community with limited English proficiency.

Purchasers may select from any of the awarded vendors to perform the work. Each contractor may only perform the work for the category they are awarded. Each category scope of work and description is available in the Pricing Guide.

PRINCIPLE LANGUAGES: The listed languages are considered Washington States’ Principle Languages. Contractor(s) have agreed to provide translation services for the listed languages for the category they have been awarded.

(Languages: Principle Languages are the most frequently requested languages. Contractor must actively ensure to keep an adequate pool of translators who can service these languages upon request by purchaser. Servicing Principle Languages is mandatory a Key Performance Indicator. Should Contractor fail to provide requested services for the Principle Languages, escalating procedures, such as corrective action plans, may be put into place.)

CATEGORY 1 – 4: Amharic, Arabic, Burmese, Cambodian (Khmer), Chinese (Traditional and Simplified), Farsi (Persian), Korean, Lao, Punjabi, Russian, Somali, Spanish, Tigrigna, Ukrainian, Vietnamese

CATEGORY 5 – 6: Amharic, Spanish, Arabic, Swahili, Burmese, Tagalog, Cambodian (Khmer), Tigrigna, Chinese (Traditional and Simplified), Trukese, Farsi, Ukrainian, French, Urdu, Karen, Vietnamese, Korean, Laotian, Marshallese, Nepali, Oromo, Pashto, Punjabi, Russian, Somali

GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.

Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.

CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.

VACCINATION REQUIREMENT: In compliance with Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its COVID information page.

LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: We offer a wide suite of language access master contracts that eligible purchasers may use, based on their unique needs. To search for a master contract, select the Find current Master Contracts that can be located on the DES Website. The planned procurement page identifies upcoming contracting opportunities. Vendors interested in being notified of Washington State bid opportunities must register with Washington's Electronic Business Solution (WEBS).

Written Translation Services:
01618 System Generated Client Letters, DSHS/HCA
04218 Translation Services – Written Word
03116 Communication Access Real-Time Transcription (CART)
15422 Communication Access Transcription (CAT)

American Sign Language (ASL):
03919 Interpreter Services with Independent Contractors
02120 Interpreter Services with Referral Agencies

Spoken Language Interpreter Services:
06821 Scheduling and Coordinating Software Solution
03514 In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821 In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option

PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.

DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.

Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.

Effective Date: 07-10-2019
Est. Annual Worth: $0
Current Term Ends On: 07-31-2024
Final Term Ends On: 07-31-2025
Commodity Code(s): 961-17, 961-46, 961-75
Diversity: 0% WBE 0% MBE
# of Bids Received:

Contact Info:
Antoinette Wynne
(360) 490-8570

Secondary Contact Info:
DES Language Access Program
(360) 490-8570

Who Can Use This Contract?

  • Pricing & Ordering
  • Contract & Amendments
  • Original Solicitation Documents
  • Bid Tab
  • DES Language Access Guide

Vendor Vendor # Authorized Fulfillment Partners OMWBE Veteran Small Business Considerations / Preferences
AD ASTRA, INC. w67705
AVANTPAGE INC w4036 M Small Business Contract
DYNAMIC LANGUAGE CENTER W353 Small Business Contract
JRIVERA ASSOCIATES, INC. w51391 Small Business Contract
NORTHWEST INTERPRETERS, INC. W152 Small Business Contract

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned

Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.

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