Contract Summary


Agent Assisted Travel Services
Executive Order 18-03
See vendors on this contract and their certifications

Contract #: 23923
Replaces: 02219
Contract Type: STATEWIDE CONTRACT

Notice
DES encourages purchasers to review all available travel contracts, along with their corresponding pricing sheets, to ensure their business needs are appropriately met.
Contract 03624 Fully Refundable Airfare - Alaska Airlines
Contract 10725 Airfare - Delta Air Lines
Contract 28623 Travel Management Services (NASPO)



Contract Scope
This Statewide Contract for Agent Assisted Travel Services provides eligible purchasers with access to professional travel assistance for air, rail, lodging, rental cars, and other travel-related arrangements.

This contract is ideal for travelers who need guidance, have complex or uncertain travel plans, or prefer personalized professional assistance over the phone. Contractors can provide recommendations, price quotes, and assistance with booking, modifying, or canceling travel reservations. They can also provide information on travel-related health requirements, including recommended or required vaccinations for international travel. Services are provided on a fixed-fee, per-transaction basis.

Enterprise Services does not make travel or manage arrangements or bookings. All travel arrangements are handled by each agency, internally. DES encourages purchasers to follow their organization’s internal travel policies and procedures when arranging travel and to ensure compliance with RCW 39.26, the Statewide Administrative and Accounting Manual (SAAM), and all applicable DES procurement-related policies and procedures.

For a detailed description of available services and pricing, please review the Pricing document below.


How to Use This Contract
1. Review the Contractor Information section below to find pricing, services offered, and information for each Contractor.
2. Contact the sales representatives directly to consult about their products and services.
3. Reference DES Contract No. 23923 on your Purchase Order.
4. Please click on the Pricing & Ordering instructions below for awarded services for each contractor.
5. Contact the Contract Administrator listed below with any further questions.

Note: This contract includes subcontractors, authorized resellers, and authorized distributors that may be certified as Washington Small Businesses, OMWBE-certified businesses, or Veteran-owned businesses. See the links below for a complete list of participating subcontractors and certifications.


Awarded Contractors
Click here for pricing and contractor contact information as well as services provided.

It is recommended that end users obtain three quotes from awarded vendors, regardless of dollar amount; however, because these contracts were competitively solicited, additional competitive processes are not required.

End users are also encouraged to consider engaging OMWBE-certified, veteran-owned, and small businesses. Each contractor’s certification status is identified in the contractor information below.


Passport Travel and Tours, Inc. dba 58 Stars
Dan Burke dan@58starstravel.com 206-856-4150

Peak Travel Group Inc. dba Direct Travel Inc.
Suzanne Haghgoo shaghgoo@dt.com 425-787-6388

Dumonde Group LLC
Alexy Mesa alexy@traveldm.com 786-299-5505

Journey Travel Inc.
Jenee Bearden jenee@journeytravel.com 360-532-2860

Travel Center Inc
Alex Trettin alex@travelcenter4u.com 253-383-8000

Envision Travel Holdings, Inc dba Travel Leaders NY
Tom Carlsen tcarlsen@travelleadersny.com 212-616-5001

Columbia Basin Travel, Inc.
Julie Harrington julie@travelleaders247.com 509-943-4686

Cruise Ventures, LLC dba CI Azumano Travel
Keith Wesp kwesp@ciazumano.com 757-687-9878



DES has ensured this procurement meets RCW 39.26, follows State of Washington Current Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.


Effective Date: 01-01-2025
Est. Annual Worth: $300,000
Current Term Ends On: 01-01-2029
Final Term Ends On: 01-01-2031
Commodity Code(s): 905-80, 958-92, 962-87, 962-88, 961-78
Diversity: 0% WBE 0% MBE
# of Bids Received: 12


Contact Info:
Madilyn Graversen
(360) 407-9277
Madilyn.Graversen@des.wa.gov

Secondary Contact Info:
Team Apple
(360) 407-8033
descontractsteamapple@des.wa.gov

Who Can Use This Contract?

  • Amendment 1 Cruise Ventures
  • Amendment 2 58 Stars
  • Pricing & Ordering
  • Amendment 1 Travel Center Incorporated
  • Amendment 1 Columbia Basin Travel
  • Amendment 1 Envision Travel Holdings
  • Amendment 1 Journey Travel Inc.
  • Amendment 1 Passport Travel & Tours
  • Amendment 1 Peak Travel Group
  • Amendment 2 Columbia Basin Travel
  • Amendment 2 Dumonde
  • Amendment 2 Journey Travel Inc.
  • Amendment 2 Travel Center Incorporated
  • CI Azumano Assignment and Assumption
  • Contract 58 Stars
  • Contract Columbia Basin
  • Contract Cruise Ventures dba CI Azumano
  • Contract Dumonde
  • Contract Envision Travel Leaders
  • Contract Journey
  • Contract Peak dba Direct
  • Contract Travel Center
  • 23923 A-1 Bidder Certification
  • 23923 A-2 Bidder Profile
  • 23923 B-1 Scope of Services
  • 23923 B-2 Performance Requirements
  • 23923 Competitive Solicitation
  • 23923 Exhibit C Bid Price
  • 23923 Exhibit D Contract
  • 23923 Exhibit E Diverse Inclusion Plan
  • 23923 Amendment #1
  • 23923 Exhibit B-1 Amendment #1
  • 23923 Exhibit C Bid Price Amendment #1
  • 23923 Exhibit D Contract Amendment #1
  • Bid Tab
  • Web Site - Historical
  • FAQ

Vendor Vendor# OMWBE Small Business Veteran Considerations / Preferences Award Type
PASSPORT TRAVEL & TOURS INC W4396 Small Business Contract Icon Executive Order 18-03 Contract Icon Main
TRAVEL CENTER INCORPORATED W3252 Small Business Contract Icon Executive Order 18-03 Contract Icon Main
CRUISE VENTURES INC. W103264 Executive Order 18-03 Contract Icon Main
DUMONDE GROUP LLC W101010 Executive Order 18-03 Contract Icon Main
PEAK TRAVEL GROUP INC W95396 Executive Order 18-03 Contract Icon Main
SCAN EAST WEST TRAVEL/ENVISION TRAVEL HOLDINGS W1115 Executive Order 18-03 Contract Icon Main
COLUMBIA BASIN TRAVEL, INC W126 W Small Business Contract Icon Executive Order 18-03 Contract Icon Main
JOURNEY TRAVEL, INC. W4696 W Small Business Contract Icon Executive Order 18-03 Contract Icon Main

  • M = OMWBE Certified Minority Owned |
  • W = OMWBE Certified Women Owned |
  • MW = OMWBE Certified Minority Women Owned


Veteran Owned Contract Icon = Veteran Owned
Small Business Contract Icon = Small Business
* = Newly Added Icon.


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