Contract Summary

Spoken Language Interpreter Services - Court Certified, Non-Court Certified
See vendors on this contract and their certifications

Contract #: 03514
Replaces: 10306

IMPORTANT NOTICE: DES is aware there is a nationwide shortage of in-person language access services. Requests may result in longer wait times.

This contract has expired.

The following categories have been split into either new or pending contracts:

    • Category 1 (court-certified interpreters) was replaced with 17622.
    • Category 2 (non-collective bargaining agreement work) will be replaced with 18222.
    • Category 3 (collective bargaining agreement work) was replaced with 06821.

For contracts that have yet to be awarded, purchasers may exercise the Direct Buy option during the gap period. DES does not foresee the gap period to exceed the direct-buy limits. For information on direct-buy policy, agencies should work with their internal procurement departments on policies and procedures.

Due to ongoing changes in the procurement process, DES can’t provide a specific date when the new contracts will be awarded. For progress updates, DES recommends regularly reviewing the Planned Procurement page and the individual contract pages.

Contract Scope This Statewide Contract is for Spoken Language Interpreter Services (Interpretation) for Court Certified, Non-Court Certified and Department of Social and Health Services (DSHS) and Health Care Authority (HCA) client appointments. Interpreters provide verbal interpretation. Language interpretation is the method of converting a spoken message into another language, keeping the meaning of the source language content. A language interpreter must not only interpret the meaning, but also tone and intent of the source message into the target language.

This Statewide Contract is constructed with three (3) categories:
    • Category 1: Court Certified.
    • Category 2: Non-Court Certified (General Interpreters).
    • Category 3: Collective Bargaining Agreement (CBA).

Interpreting services can be delivered in multiple modalities. This contract offers the following:
    • In-Person Interpreting (IPI).
    • Over-The-Phone Interpreting (OPI).
    • Video Remote Interpreting (VRI).

This contract is part of the Language Access Program. Information about the services we offer under the suite of Language Access Program Statewide Contracts can be found on the DES website under Language Access Contracts and the Language Access Guide.

How to Use this Contract
   1. Review the Awarded Contractor Information section below to find pricing, product offerings, location, and contact information for each Contractor.
   2. Contractors may not provide services outside of the scope of their respective category modalities.
   3. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the DES contract unique identifier number.
   4. Contact the contractor sales representatives directly to consult about their products and/or services, quotes, and place orders.
   5. Payment for services is paid for by the Purchaser’s fiscal department.
   6. Contact the Contract Administrator listed below with any further questions.

View the Ordering & Pricing Instructions for this contract and learn more about available services.
View the Pricing Chart for this contract.

NEW TRAINING VIDEOS for the Language Access program are now live on the Language Access webpage. The “Language Access Statewide Contracts Training” modules instruct on how to successfully purchase language access services through a DES Statewide Contract and the “Sign Language Interpreter Services” modules instruct on how to utilize sign language interpreter services. Each training video goes over step-by-step processes, a tour of the Contract Summary Pages, what to expect when ordering services, and more. Please feel free to use the survey field to provide feedback on your experience with the training videos.

Awarded Contractors
List of Contractors

Attend Our Language Access Purchaser Meetings Purchasers who use these contracts are invited to attend a virtual meeting the last Wednesday of every month where you can ask questions, connect with other purchasers, and discuss your needs around these contracts. To request access to meetings, please contact the Language Access Program Team.

If you need a sign language interpreter, spoken language interpreter, or captioning services for the Language Access Purchaser Meetings, please contact the Language Access Program Team in advance to properly coordinate on your behalf.

DES has ensured this procurement meets RCW 39.26, follows current State of Washington Procurement Policies, follows DES procurement process, and DES has determined that entering into this contract will be in the best interest of the State of Washington.

Effective Date: 07-01-2017
Est. Annual Worth: $1,174,747
Current Term Ends On: 06-30-2023
Final Term Ends On: 06-30-2023
Commodity Code(s): 961-17, 961-46, 961-75
Diversity: 50% WBE 50% MBE
# of Bids Received: 37

Contact Info:
DES Language Access Program
(360) 490-8570

Secondary Contact Info:
Team Apple
(360) 407-8033

Who Can Use This Contract?

  • Ordering & Pricing Instructions
  • Pricing Chart
  • Vendor Contact List
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  • Original Solicitation Amendments
  • Bid Tab
  • Memo to File
  • DES Language Access Guide
  • DES Language Access Purchaser Meeting Calendar
  • Document - Resources
  • Document - Resources 17-123
  • Memorandum June 2023

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