This contract is set to expire on June 30, 2023. Enterprise Services is developing a new solicitation to replace this contract.
This Master Contract is for Spoken Language Interpreter Services for In-Person Court Certified, Non-Court Certified and Department of Social and Health Services (DSHS) and Health Care Authority (HCA) client appointments.This Master Contract is constructed with three (3) categories:
Category One: “Court Certified”, interpreter(s) who perform the service must be certified by the Washington State Administrative Office of the Courts (AOC).
Category Two: “Non-Court Certified”, the interpreter(s) must be certified/authorized by DSHS’s Language and Testing Certification Office.
Category Three: Collective Bargaining Agreement (CBA), stipulations/oversight requirements. Interpreter must be certified/authorized by DSHS’s Language and Testing Certification Office.
Collective Bargaining Agreement (CBA) requirements specific to the Department of Social and Health Services (DSHS) and Health Care Authority (HCA) client appointments only. Rates are subject to minimums of one hour or two hours of service. 82 languages available in all 39 counties. To access the current CBA for interpreters, copy and paste the following link into your browser's address bar:
https://www.ofm.wa.gov/sites/default/files/public/labor/agreements/19-21/nse_lap.pdf
GENERAL PRICING & ORDERING INSTRUCTIONS: Purchasers can select from any of the listed Contractors under each category in the Pricing Information section. Contractors may not provide services outside of the scope of their respective category award. When setting up an account with the contractor, placing an order or doing other business under this contract, reference the master contract unique identifier number. For details on scope of work, delivery, expectations, etc. this is outline in the embedded document in the Contract Specifications or within the executed Master Contract. For contracting documents please see Contracts and Amendment document in the DES portal page. Contact the Contractors directly for questions, quotes or to place orders, information is listed in the section below.
Purchasers will be able to view the awarded pricing on both the Pricing & Ordering Instructions or the executed master contact. The Pricing & Ordering instructions will include the contractor's name, Price, and contractor contact information.
CLICK HERE to view the Ordering & Pricing Instructions for this master contract and learn more about available services.
VACCINATION REQUIREMENT: In compliance with
Proclamation 21-14.1 – COVID-19 Enterprise Services has identified that this contract includes onsite work as an integral part of the contract scope. DES maintains and publishes a list of Contractors who perform onsite work as an integral part of their scope, including their status in regard to compliance on its
COVID information page.
LANGUAGE ACCESS SUITE OF MASTER CONTRACTS: Enterprise Services offers a wide suite of Language Access Master Contracts that eligible purchasers may find helpful, each one unique to its needs. To search for a master contract, select the
Find current Master Contracts that can be located on the
DES Website.
Written Translation Services:
01618
System Generated Client Letters, DSHS/HCA
04218
Translation Services – Written Word
03116
Communication Access Real-Time Transcription (CART)
15422
Communication Access Transcription (CAT)
American Sign Language (ASL):
03919
Interpreter Services with Independent Contractors
02120
Interpreter Services with Referral Agencies
Spoken Language Interpreter Services:
06821
Scheduling and Coordinating Software Solution
03514
In-person (IPI) Court Certified, Non-Court Certified and DSHS/HCA Client Appointments
02819
In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Primary Option
09821
In-person (IPI), Over the Phone (OPI) & Video Remote (VRI) – Secondary Option
INTERPRETER QUALIFICATIONS: All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. Below are the three main interpreter types of language access master contracts will require. These requirements are in alignment with
RCW 39.26.300.
Spoken Language Interpreter: Acceptable industry standards and expectations include the Washington State Department of Social and Health Services (DSHS)
Language Testing and Certification Program (LTC) or Authorization, guidelines outlined by the American Translation Association (ATA) for Interpreters, the Certification Commission for Healthcare Interpreters, or the National Board for Certification of Medical Interpreters. Interpreters trained through accredited higher education institution (university or college) programs, which are widely accepted by industry experts, the interpreter community, and by Washington State Purchasers are also acceptable.
NEW! DSHS LTC has partnered with three additional testing providers who's test will be accepted by DSHS LTC to certify medical interpreters starting August 1, 2022. Visit the
DSHS LTC testing page for more information.
Court Certified Interpreter: Court interpreters interpret in court proceedings for participants, such as a witness or defendant, who speak or understand little or no English. Court interpreters must accurately interpret for people from any background without changing the language register, whether the speaker is using very formal legal language or less formal colloquial language. They interpret in both criminal and civil cases with a wide range of possible subjects. The interpreter who performs court interpreting must be certified by the Washington State Administrative Office of the Courts (AOC)
Washington State Court Interpreter Program.
PUBLIC NOTICES: Posted notices about the availability of language access services can be found on the DES website for the
Language Access Program. DES has found this is the most effective way to ensure persons with limited English proficiency can meaningfully access DES’s language access program information.
DES LANGUAGE ACCESS PURCHASER MEETINGS. As an additional resource, we are inviting eligible purchasers to monthly meetings to answer your questions, connect with other purchasers and get to know your needs around these contracts. Virtual meetings will be held the last Wednesday of every month, unless otherwise shown on the
DES Language Access Purchaser Meeting Calendar. All eligible purchasers who use statewide master contracts are welcome to register.
Register in advance for this meeting:
https://des-wa.zoom.us/meeting/register/tJ0sfumvrj8uHdUEkXzChkiEDARyaTG13mM-
After registering, you will receive a confirmation email containing information about joining the meeting.
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